I was promised by email that if I upgraded for £2-50 per month that I WOULD get certain speeds by TalkTalk
(I paste the parameters below) However the speed I get is only 52/53, nothing like that promised. Has anyone else been conned by this promise.
I am told by talktalk after hours of online chat and masses of checks they only guarantee a lower speed of 46 and an upper of 56. This is way short of their promise.
If I don't get a SATISFACTORY reply from my complaint I am going to take this to the ombudsman and the office of fair trading as, to my mind the email is fraudulent.
Please can you power down your router for a full 30 minutes and then run a speed test following this?
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences