promised broadband speed in email V truth.

[ecrivain55]

I was promised by email that if I upgraded for £2-50 per month that I WOULD get certain speeds by TalkTalk

(I paste the parameters below)  However the speed I get is only 52/53, nothing like that promised. Has anyone else been conned by this promise.

I am told by talktalk after hours of online chat and masses of checks they only guarantee a lower speed of 46 and an upper of 56. This is way short of their promise.

If I don't get a SATISFACTORY reply from my complaint I am going to take this to the ombudsman and the office of fair trading as, to my mind the email is fraudulent.

Your current Faster Fibre speed

40 Mb/s

With Fibre Speed Boost

64-80 Mb/s

[OCE_Debbie]

Hi ecrivain55

Please can you power down your router for a full 30 minutes and then run a speed test following this?

Thanks

Debbie