cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

"upgrade" not working

Reply
3 REPLIES 3
Highlighted
Sightseer

we "upgraded" to fibre some days ago. Your speed checker regularly reports that we have 5mpnd download and .5mbps upload - not exactly the promised high speeds that we were promised/paid for. We can also report that the wifi drops regularly for devices and that Wired devices also experience issues.  Can you please advise on how this can be fixed? 

 

thanks

TD
Highlighted
Community Team - TT Staff

Hi toddp_12,

 

Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible.

 

When did you sign up for fibre and when was you go live date?

Chris

 

Highlighted
Sightseer

Literally sorted out yesterday. So far so good. 

 

Please close call.

 

thanks for getting back to me.

 

best, todd

TD
Highlighted
Community Team - TT Staff

Hi Todd

 

That's great, thanks for letting us know 🙂

 

Debbie