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router admin password

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5 REPLIES 5
Anonymous
Not applicable

i have performed a factory reset on my router,i now want to log in to the router and change some settings,my problem is when i first recieved my router i removed the rear label for privacy concerns and have now lost this label with the router admin password on it,any help please

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Community Team - TT Staff

Hi

 

We have no record of the admin password, If you have removed the sticker with the password, we would not be able to provide this.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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Anonymous
Not applicable

hi karl,happy new year and thanks for your quick response,can you please send me a replacement router as without the admin password i am unable to do the basics like change wi fi password and changing minor settings,i understand i will probably have to pay for it as i removed the sticker,i didnt realise talktalk did not keep my routers details on record,can you email me and let me know how much it will cost and when you are able to send one,p.s,i only want the same router i have not the newer one,i think mine is called 633 ?.thanks

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Community Team - TT Staff

Hi

 

A replacement is on the way.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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Anonymous
Not applicable

thankyou

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Community Team - TT Staff

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES