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slow broadband... please help, I am fed up

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1 REPLY 1
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First Timer

hi all,

 

I upgraded to superfast fibre last March, speed has been fine for few weeks only then slow. An engineer came and sorted in May. Went up again for few weeks then slow again (~30Mbps instead of 120+). I have had numerous online chats with talktalk, was told to do all sorts of tests (remove faceplate etc) but no effect. Two more visits from engineers and openreach, they did their best but still slow speeds. Now I find out that I am charged +£40 on Sept's bill... this is unfair... fed up... please help!

G
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Community Team - TT Staff

Hi EYE_OF_TIGER

 

I'm really sorry to hear this.

 

I've completed a line test which hasn't detected any faults but I can see re connections on the line and this can affect the sync speed.

 

Is the connection dropping or has the router been rebooted?

 

Thanks

 

Debbie