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slow broadband

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3 REPLIES 3
Popular Poster

I recently upgraded my Broadband service from Fibre35 to Fibre65 with a ‘go live’ date of 17/11/20. Ever since then download speed has been 25-26 Mbps, consistently over two days, which is well below expected mid-60s! It is even below the guaranteed minimum of 40 Mbps. I have tested speed over days with the router connected at end of phone extension and at master socket. Thus, there is no drop in speed due to house wiring. What can TT do about this to give me the service I am now paying for? Is the fact that I am still on an FTTC set up? If no improvement I shall investigate and consider moving to another ISP.

 

 

SPEED TESTS OF FIBRE65

 

Results from master socket

Date

Latency

Download

Upload

ConnType

ServerName

Nov/20/2020 11:03

17.987

25.92181

7.04197

Wifi

Gloucester

Nov/20/2020 7:41

18.985

25.48651

7.13275

Wifi

Gloucester

Nov/19/2020 22:01

18.985

25.92506

7.08569

Wifi

Gloucester

Nov/19/2020 19:42

18.99

19.58025

7.11237

Wifi

Gloucester

Nov/19/2020 16:53

16.987

25.35014

7.21567

Wifi

Leicester

Nov/19/2020 15:35

18.985

25.7482

6.86088

Wifi

Oxford

Nov/19/2020 15:33

22.737

25.85702

7.10992

Wifi

Telford

Nov/19/2020 13:38

22.977

25.89754

6.94557

Wifi

Telford

Nov/19/2020 12:41

22.981

25.74276

7.14543

Wifi

Telford

 

 

Results from extension

Date

Latency

Download

Upload

ConnType

ServerName

Nov/19/2020 10:40

16.996

2.303448

6.71236

Wifi

Leicester

Nov/19/2020 10:39

16.99

25.83318

6.43874

Wifi

Leicester

Nov/18/2020 15:44

22.983

14.97015

17.9585

Wifi

Telford

Nov/18/2020 15:37

22.974

19.82949

21.0739

Wifi

Telford

Nov/18/2020 15:37

20.988

14.25365

18.9086

Wifi

Keele

Nov/18/2020 15:36

19.988

17.93886

18.8497

Wifi

Keele

Nov/18/2020 8:27

18.608

22.82769

7.91708

Wifi

Leicester

Nov/18/2020 7:56

23.985

24.1151

7.6965

Wifi

Telford

Nov/18/2020 7:55

17.988

22.52851

8.0439

Wifi

Leicester

Nov/17/2020 21:05

17.987

19.5552

9.4559

Wifi

Leicester

Jul/29/2020 11:51

19.976

0.443176

9.88329

Wifi

Liverpool

Jul/29/2020 11:30

11.992

0.386664

11.486

Wifi

Manchester

Jun/21/2019 17:03

19.986

35.7141

16.8681

Wifi

Telford

Jun/21/2019 17:02

13.989

33.30877

16.5306

Wifi

Coventry

Jun/21/2019 17:01

14.989

34.33753

17.1599

Wifi

Coventry

mbow
Community Star

Hi @mikebow,

 

Are you able to do the speed test 'wired', as if you do them wireless then results could be affected by many other things.

 

If you log into 'My Account' can you see that the speed boost is active against your broadband package.

 

If you go to the Service Centre what does it show for your 'estimated speed' and 'measured speed'. If your 'measured speed' is showing something closer to the higher speeds you would expect then it would be a good idea to switch the router off for over 30 minutes, then when you switch it back on it will start a new 'session' in the street cabinet, this can sometimes help it pick up those faster speeds.

 

Some of your results imply that the boost is active, as it shows you are getting upload speeds of well over 10, however some of the readings are over 20, and Fibre 65 has a maximum upload speed of 20mbps, so those readings might not be super accurate !

Popular Poster

 Hi Sky_TV

Thanks for info. Just measured speed several times on my desktop with ethernet connection; got 26down and 6 up. Checked My Account and shows Fibre65 is active.Service centre estimates speed to router as 45-78, measured 36!  I also ran Network Stability test; this came up with a fault on line and to book Openreach engineer. This I have done for Tuesday, 24th. Will keep you posted of outcome.

Regards Mikebow

mbow
Community Team - TT Staff

Hi mikebow

 

I'm sorry for the delay.

 

How are you getting on following the engineer visit?

 

Thanks

 

Debbie