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slow faster fibre with boost

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3 REPLIES 3
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Team Player

Hello, I'm getting a slow connection after renewing my faster fibre contract with faster fibre speed boost and with the new wifi hub. I was getting 67Mb/s before my contract renewal now its 30Mb/s to 42Mb/s, I've checked all my hardware around the house everything seems fine.

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Community Star

Hi @gregderm ,

 

Have you tried switching the router off for over 30 minutes, then when you switch it back on it will start a new 'session' in the street cabinet, this can sometimes help it reconnect at a better speed.

 

If this does not help, the staff will be back on Monday and so should be able to respond early next week to offer more assistance.

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Team Player

thanks I will give that a go

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Community Team - TT Staff

Hi greg,

 

How are you getting on?

 

Thanks 🙂