slow fibre BB

[skygrowler]

good morning , for the last days /weeks my speed has been dropping and now seems to have settled at less than half what it was and should be .

my router shows 80/20 but i am getting 35/15 can someone look into this for me as nothing has changed with my setup .

thanks SG

[OCE_Michelle]

Morning SG,

I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault and the sync speed looks good. Is this a wired or wireless speed test? Is their any improvement in throughput speed if you switch the router off for a full 30 minutes and then retest this again as this will reset the current session.

Thanks

[skygrowler · Accepted solution]

i checked the wired connection and that is giving 75/18 ! so i then realised i had switched on a wifi extender , so i turned it off and all is back to normal .

sorry i wasted your time but thanks anyway 🙄

[OCE_Michelle]

Hi skygrowler,

Not at all, we're happy to help and I'm glad to hear that you've managed to get to the bottom of this 🙂

Thanks