I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
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OCE's and Community Stars - Who are they?
I'm sorry to hear this. I've run a test on the line which has detected a potential fault. Are you experiencing any issues with the voice service such as noise on the line or no dial tone? Does your master socket also have a test socket?
I'm sorry to hear this.
I've completed a line test which hasn't detected any faults but I can see re connections on the line.
Is the router connected at the test socket? I can then pass this over to our Network Team for investigation.
Hi thanks for that. The disconnects have been at least once a day since my last post. All the engineers that have been to the property and the surrounding properties have all said the same in that the equipment at the local exchange cannot sustain the amount of connections it currently has. I'm not sure whether this is something you can relay back your end?
There are no reconnections showing since the profile change this morning so can you bump the thread tomorrow and we'll see if there have been any further disconnections
Regarding what the engineer told you, this is something that they should have relayed back as they complete a fault report based on their findings
I've asked our Network Team to take a look at the intermittent connection now. If you don't hear back by the end of today then please can you bump your thread and we can re-check this again for you.