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speed check

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Community Team

Hi Gannite180

 

Thank you. Please can you post back on this thread on Wednesday and we can check the connection stats again to see if DLM has increased the speed any further.

 

Debbie

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Gannite180
Team Player

OK Debbie will call back on Wednesday.

gannite180
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Community Team
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Gannite180
Team Player

Debbie i have just seen another thread that ask about the service check shows a fault between TalTalk. and home. It would seem to be that the service check is not working.

gannite180
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Community Team

Hi

 

There was an incident raised earlier today as some of our systems were having issues however these have been reported as resolved.

 

Thanks

 

Karl. 

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Gannite180
Team Player

Debbie OK many thanks will refit the face plate. But the service check still shows a fault between your network and my house.

gannite180
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hosay299
Insightful One

Hi @Gannite180 @OCE_Karl @OCE_Debbie 

 

i have just done a speed test all fine

 

the health check has found a issue which i have not had before 

 

says this

Sorry, we had a problem checking your services

We tried testing your network connection, but we can’t provide service status updates on your current package.

 

So is there a issue with the system overall or just some people having one. I will post in a new thread with screen shot 

Hope that help Joe R If so then give me a Kudos ( Click the Thumb up Button)
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Community Team

Hi hosay299

 

I can't see any issues detected. Please can you try this again in a different browser?

 

Thanks

 

Debbie

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hosay299
Insightful One

Hi @OCE_Debbie have tired in edge and works fine

 

also just done on google chrome again and works fine as well might have been somthing at the time 

Hope that help Joe R If so then give me a Kudos ( Click the Thumb up Button)
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Gannite180
Team Player

Debbie I only use Firefox so maybe it is something to do with that.

Thanks for all your help.

gannite180
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Community Team

 Hi hosay299

 

Thanks for keeping us updated.

 

Please let us know if you do experience any further issues.

 

Debbie

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Gannite180
Team Player

Debbie when i do a line status check it still shows a fault between TalkTalk and my house. But as it do not seem to cause any problems i am not worried.

gannite180
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Community Team

Hi Gannite180

 

Apologies for the delay.

 

Have you tried this in a different browser to see if you receive the same message?

 

Thanks

 

Debbie

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Gannite180
Team Player

Debbie i have not tried that. Will try it and get back to you.

gannite180
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Community Team

Hi Gannite180

 

Thank you, please let us know how you get on.

 

Debbie

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Gannite180
Team Player

Debbie i have just tried it using Opera and it is still the same.

gannite180
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Community Team

Hi Gannite180

 

I've completed a line test which hasn't detected any faults and your line is in sync at 32.1mb.

 

Are you running a wired speed test?

 

Thanks

 

Debbie

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Gannite180
Team Player

Debbie no i am not running a wired speed test. But my query was about  was the Service Check showing a fault. If your tests show that everything is fine forget about it.

gannite180
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Community Team

Hi Gannite180

 

Yes the line tests are all clear. If you do experience any issues with the connection/performance then please let us know.

 

Thanks

 

Debbie

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Gannite180
Team Player

Debbie Many thanks for your help.

gannite180