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speed down from 35mbps to 4mbps

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4 REPLIES 4
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Sightseer

Our fibre speed is down from 35mbps to 4mbps and has been for a few days now. The router stopped working yesterday and we had a solid orange light even after restarting twice, it started working again after performing a live connection test through the talk talk service hub but speed still too slow.

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Community Star

Hi @kwilurb123 your post has been flagged for assistance and you should hear soon in the meantime please check your community profile and add your landline phone number which is used to identify your account.

 

Are your speeds measured WiFi or wired.

I don't work here and all my opinions are my own.
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Sightseer
Thank you, I've put my talk talk account number on my profile is that ok or landline needed?

And wifi
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Community Star

Hi @kwilurb123 thanks for that. Are you able to testusing a  wired connection, if it is much better than WiFi try Split your router's SSID (wireless network name) 

I don't work here and all my opinions are my own.
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Community Team - TT Staff

Hi kwilurb123

 

Sync looks ok, but there is an issue showing in one of my tests.

 

Before I log this, can you tell me if you have a clear dial tone on the home phone, or any noise or crackles etc.

 

Thanks  

 

Karl. 

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