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suddenly can't get to rockauto.com

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73 REPLIES 73
Team Player

I buy lots of american car parts online from rockauto.com but over the last few days I cant get to the site.  I get the message "this site can't be reached".

None of the pc's on our high speed fibre router can get to the site.  If I go onto my smartphone (android) and switch off wifi and just go on data (vodafone) i get access straightaway.  As soon as i connect back to wifi.....nothing.  Can anyone tell me what is going on here?  Even my whizz kid son can't figure this out!!!

Andy

Popular Poster
Just tried and cant reach the site either
Community Star

Working fine for me. Maybe try alternative DNS servers?

Team Player

interesting....been onto talk talk chat for the last hour, and they cant sort it out either,  escalating to their "specialist teams",  told me they may have to consult with BT.

Team Player

Will try...thank you for suggestion

 

Team Player

Tried alternative DNS servers and......nothing.

Community Star

Strange, what browser are you using and have you tried alternatives?

Philosopher

The site is OK this morning, using TT fibre DNS and Google Chrome 66 (64 bit)

 

TT Super Safe is installed.

 

Home Safe Scam Protection is off.

 

Kids Safe or whatever it's called is off.

Martin
Team Player

Hmmm..........all devices in the house cant get to the site.  chrome, edge, ie, firefox, all tried.  Nothing.  Mobile data, perfect.  As soon as it goes through the talk talk router, nothing.  No other sites affected.

Interesting.

Community Star

Is it just this one site which seems to be affected?

Team Player

yes, just this site.


@ferguson wrote:

Is it just this one site which seems to be affected?


 

Community Star

OK, I really don't get this at all, I have flagged it up to the support team, give them a day or so to respond.

Anonymous
Not applicable

Have you tried power cycling the router to ensure the router's DNS cache is cleared ?

 

Clear the dns cache on one of your pc first (and the temporary internet files) and then power cycle the router, so that you have a "clean" DNS hierarchy.

Team Player

@Anonymous wrote:

Have you tried power cycling the router to ensure the router's DNS cache is cleared ?

 

Clear the dns cache on one of your pc first (and the temporary internet files) and then power cycle the router, so that you have a "clean" DNS hierarchy.


All clearted, router switched off all night..................nothing.

Team Player

@ferguson wrote:

OK, I really don't get this at all, I have flagged it up to the support team, give them a day or so to respond.


Thank you.

I spent an hour on live chat with talk talk (johnalvin) about 2 days ago and we tried all of the suggestions mentioned already.  He has escalated to their "specialist" team and possibly BT to find out what is going on.  I'll report back if anything is discovered.

Interstingly my eldest son is a total post grad computing geek and he is confused by the whole thing.

Why just the one site????  And why on all the devices connected through the fibre router???

Anonymous
Not applicable

@andyfanshawe wrote:

Why just the one site????  And why on all the devices connected through the fibre router???


An explanation of my thinking (just in case it helps).

 

I have seen a similar issue 2 or 3 times before. In the past it has involved sites redirecting traffic to an alternate IP address (usually just a holding page) whilst they do main production site maintenance etc.. Then when they swap back after the maintenance sometimes the "maintenace" site can be taken down before the change of IP address (back to the main site) is fully propagated across the internet. It all depends how sites do their maintenance but it is a rare occurance and pure bad luck and timing - but it can happen.

 

If you try to access during this "interupted" swap over period you pick up the maintenance site's IP address, but that site no longer logically exists, so you get a site not found message.

 

But then the "wrong" IP address is stored in your router's DNS cache so you are always sent to the wrong site. This would only affect access via your router, which is what appears to be happening.

 

This could also be why no one else appears to be seeing this issue - they are accessing the main site's IP address after the event, i.e. after the IP has been correctly repropagated.

 

That is why I suggested the power cycling - I suspect the issue is somewhere in a similar area. Do you have an alternate router you could try ?  A bit of a real long shot but it could rule out another possibility.

Anonymous
Not applicable

@OCE_Karl@OCE_Chris@OCE_Debbie

 

A post I made here has just been marked as spam.

 

Could you please retrieve and repost.

 

Thanks.

Community Team - TT Staff

Hi iefbr14,

 

Apologies, I've recovered your post


Chris

 

 

Community Team - TT Staff

Hi andyfanshawe,

 

I can get on the site on my work PC, is it the home page that your can't access?

Chris

Participant

Have you tried accessing it via search engine instead of the web address bar?

Asians are ninjas