cancel
Showing results for 
Search instead for 
Did you mean: 
Need help?

Want to know how to get the most out of our community?

Hey, I'm Michelle and I wanted to tell you about our community and how it's packed full of useful information, answers and has a horde of active members waiting to help or just to say hey! We know forums can be a little daunting at times, so here are some of my useful tips to help you get the most out of the community:

Get Searching

Search is the quickest way to locate the information you're after, use the big red box above. If you don't find what you're after you can always post your own question.

Search now

Get stuck in

Prefer to jump straight into the community? Checkout the yellow "browse" tab over on the left hand side, here you'll find the entire community at your fingertips.

Try now

Join the party!

Had a peek around the community already? If so you'll no doubt want to join us, just hit register below and follow the instructions. Don't worry I'll still be here to help once you've registered.

Register now

superpowered broadband - not very super and underpowered

Reply
13 REPLIES
Highlighted
adsl_up
Repeat Guest

I've seen quite a few posts recently regarding issues with TT fibre broadband and mine was super stable  until about mid Feb this year - since then it's been a nightmare, what changed?

 

We reliably got around 17Mbs download and just under 2 Mbs upload but now the download speed is  very unreliable - it drops off to as low as 0.01Mbs and is rarely near what was the max  (the upload speed is always stable though?)

 

Serveral calls to TT have resulted in repeated  factory resets of the router but to no avail - immediately after a reset speed tests report  20Mbs  download  but that will have evaporated within an hour or two -  we're currently awaiting a visit from an engineer but that's a week away (I don't hold out any hope ). 

 

I'm curious to know if anyone with similar issues has actually got a satisfactory resolution?

 

 

Community Team

Hi adsl_up,

 

Please can you update your forum profile to include your telephone number so that we can look into this further. To do this go into "my settings" then "personal information" then add your details.

Please do not post any personal information on the forum.

 

Thanks

 

adsl_up
Repeat Guest

Hi,

I've done that now. 

 

We've been having trouble with any means of connection to the router  - wifi, power line adapters and  the TV plugged straight into the router.  

 

We had another support call last night to TT last night - again the router was reset  and speed checks indicated it was fine immediately afterwards  but within two hours  speed tests were giving a just a few Mbs downloads and I guess it continued to drop.

 

It doesn't ever seem to actually disconnect - just slows right down....

Community Team

Hi adsl_up

 

I've run a test on your line which hasn't detected a fault. I've also made a change to the firmware version.

 

Please let us know how the connection compares following this.

 

Thanks

 

Debbie

adsl_up
Repeat Guest
Thanks for you help, will keep an eye on it.
adsl_up
Repeat Guest

In the last day it's been better, never going as low as it had been.   For a few hours after the firmware change we got 20Mbs  over wifi - faster than it's ever been!

 

However, since then it's slower, right now  on an ethernet connection speedtest.net is giving just under 7Mbps  and it has clocked in at around 4-7Mbps as I have tested it occasionally over the past day.

 

Now I seem to be in the same position as other people have reported, getting a slower connection than we are being charged for.

 

What else is there to try?

Community Team

Hi adsl_up,

 

I've re-checked the connection stats and your line is currently in sync at 24mb which is within the predicted speed range for the line.

 

When the speed drops to 4-7mb do you have any other applications running at the same time?

 

Could you run a ping and trace route when the speed drops and post the results into the thread.

 

How do I perform a ping or traceroute

 

Thanks

 

adsl_up
Repeat Guest

OCE_Michelle,

 

Have now actually had the scheduled visit from an engineer,  who did a few checks then stuck a pen in the factory reset hole on the router!  It's been fine since, 20Mbps on wifi for about 10 hours so it looks fixed - for now. (I had thought that the TalkTalk call centre had previously done that remotely, but perhaps not).

 

For what it's worth we had very poor download speed over the weekend  and these are the ping and trace route stats  from Sunday when speedtest.net was showing a download speed of just 0.01Mbps.

 

On the router admin console
pinging www.google.co.uk
PING 216.58.210.35 : 64 data bytes

--- 216.58.210.35 ping statistics ---
4 packets transmitted, 3 packets received, 25% packet loss,round-trip min/avg/max = 8/9/9 ms]


Trace route on the router admin console

ResponseTime: 7 ms
RouteHopsNumber: 4
hop: 1
HopHost: 88.111.128.1
HopHostAddress: 88.111.128.1
HopErrorCode: 0
HopRTTimes: 10,10,20
hop: 2
HopHost: 78.151.225.216
HopHostAddress: 78.151.225.216
HopErrorCode: 0
HopRTTimes: 11,11,9
hop: 3
HopHost: 78.144.9.67
HopHostAddress: 78.144.9.67
HopErrorCode: 0
HopRTTimes: 10,10,7
hop: 4
HopHost: 108.170.246.161
HopHostAddress: 108.170.246.161
HopErrorCode: 0
HopRTTimes: 10,10,12


From a windows command prompt - using an ethernet connection

C:\>date /T
19/03/2017

C:\>time/t
17:44

C:\>ping -n 5 www.google.co.uk

Pinging www.google.co.uk [216.58.210.35] with 32 bytes of data:
Request timed out.
Reply from 216.58.210.35: bytes=32 time=10ms TTL=55
Reply from 216.58.210.35: bytes=32 time=13ms TTL=55
Reply from 216.58.210.35: bytes=32 time=9ms TTL=55
Request timed out.

Ping statistics for 216.58.210.35:
    Packets: Sent = 5, Received = 3, Lost = 2 (40% loss),
Approximate round trip times in milli-seconds:
    Minimum = 9ms, Maximum = 13ms, Average = 10ms


C:\>tracert 216.58.210.35

Tracing route to lhr25s11-in-f35.1e100.net [216.58.210.35]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        7 ms     *     88-111-128-1.dynamic.dsl.as9105.com [88.111.128.1]
  3    10 ms     *        7 ms  host-78-151-225-153.static.as13285.net [78.151.225.153]
  4    19 ms    11 ms     8 ms  host-78-151-225-216.static.as13285.net [78.151.225.216]
  5    12 ms     *        8 ms  host-78-144-9-67.as13285.net [78.144.9.67]
  6    16 ms    44 ms    14 ms  74.125.48.13
  7    14 ms    14 ms    14 ms  108.170.246.161
  8     8 ms    11 ms     8 ms  108.170.232.105
  9     *        8 ms     8 ms  lhr25s11-in-f35.1e100.net [216.58.210.35]

Trace complete.

 

Not sure what these results indicate  but it's looking like the issue was with the router.  Which is still running software version : v1.21tdemo   (as a result of the assistance through this post). 

 

I guess I just wait a couple of days to see that my download speeds are still ok...

Community Team

Hi adsl_up,

 

Ok thanks for the update and let us know how the speeds compare over the next 24-48hrs.

 

Thanks

 

adsl_up
Repeat Guest

I've waited a few days  but unfortunatly still having the same trouble. 

 

After the factory reset the speed was good for maybe 24 hours, but then again noticed web pages loading slowly and Netflix buffering and showing low quality images.

 

At that point a speed test showed 0.3Mbps  so I switched the router on/off.  That immediately fixed the download speed - back to 19Mbps.   It seemed to be ok for a few days but even then  speed tests  showed   ~ 6Mbps  or less.  

 

Eventually today it seemed to have given up the ghost again and  speed test suggested the same so this time I tried the "Restart DSL" button from the router admin web pages  and that did restore the download speed.  It looks like you don't actually have to switch the router off?

 

From what I see all the stats on the router web pages show the same figures no matter what download speed I get (sync speed is high, attenuation stats etc are the same)

 

Right now it's good but why does the speed keep dying :-( ??

(tested from a PC connected through powerline adapters)

speedtest19mbps.PNG

 

 
 
 
 
 
 
 
 
 
DSL synchronization status: Up
Connection status: Showtime
Upstream line rate (kbit/s): 2000
Downstream line rate (kbit/s): 24113
Maximum upstream rate (kbit/s): 8099
Maximum downstream rate (kbit/s): 29080
Upstream noise safety coefficient (dB): 24.6
Downstream noise safety coefficient (dB): 5.7
Upstream interleave depth: 1
Downstream interleave depth: 13
Line standard:VDSL2
Upstream line attenuation (dB): 7.8
Downstream line attenuation (dB): 21.2
Upstream output power (dBm): -3.1
Downstream output power (dBm): 12.3
Channel type:Interleaved
DSL up-time: 0 days 1 hour 48 minutes 5 seconds
System up time: 3 days 22 hours 22 minutes 27 seconds
 
adsl_up
Repeat Guest

Thumbs  down
speedtest2.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

DSL synchronization status: Up
Connection status: Showtime
WAN IP Address: xxxxxxxxxxxxxxxxx
Primary DNS Server: 79.79.79.79
Secondary DNS Server: 79.79.79.80

Line Quality

 

Upstream line rate (kbit/s): 2000
Downstream line rate (kbit/s): 24113
Upstream noise safety coefficient (dB): 24.5
Downstream noise safety coefficient (dB): 5.7
Upstream interleave depth: 1
Downstream interleave depth: 13
Line standard: VDSL2
Upstream line attenuation (dB): 7.8
Downstream line attenuation (dB): 21.2
Upstream output power (dBm): -3.1
Downstream output power (dBm): 12.3
Channel type: Interleaved
DSL up-time: 0 days 22 hours 35 minutes 38 seconds
System up time: 4 days 19 hours 5 minutes 5 seconds
 
but restart DSL...  didn't power off the router or do anything to my PC
  speedtest3.png
 DSL up-time:  0 days 0 hours 2 minutes 25 seconds
DSL synchronization status: Up
Connection status: Showtime
Upstream line rate (kbit/s): 2000
Downstream line rate (kbit/s): 24244
Maximum upstream rate (kbit/s): 8170
Maximum downstream rate (kbit/s): 29412
Upstream noise safety coefficient (dB): 24.6
Downstream noise safety coefficient (dB): 5.1
Upstream interleave depth: 1
Downstream interleave depth: 13
Line standard: VDSL2
Upstream line attenuation (dB): 7.8
Downstream line attenuation (dB): 21.3
Upstream output power (dBm): -3.1
Downstream output power (dBm): 12.3
Channel type: Interleaved
DSL up-time: 0 days 0 hours 2 minutes 25 seconds
 
...now it will probably be good for a few more hours...
Community Team

Hi adsl_up,

 

Can you run another couple of sets of pings and traces to www.google.co.uk and can you post the results 

 

Can you also please run at least 3 speed tests at different times of day on the following speed tester with PC connected to router by Ethernet cable (please enter your TalkTalk telephone number when prompted)

 

http://www.supportal-test.co.uk/

 

(Please try to make sure that no other device is accessing the internet when your run the tests)

 

Chris

adsl_up
Repeat Guest

Hi OCE_Chris,

 

I did one test at 9pm today. wifi was turned off and I connected the PC with an ethernet cable.  - the download speed was under 2Mbps.

 

A few minutes later I hit "Restart DSL"  and repeated the test again - got 21Mpbs download.

 

(will repeat tomorrow....)

 

These results are at 2Mbps

 

PING www.google.co.uk : 64 data bytes

--- www.google.co.uk ping statistics ---
4 packets transmitted, 4 packets received, 0% packet loss,round-trip min/avg/max = 8/10/12 ms

 

Trace route to www.google.co.uk

ResponseTime: 8 ms
RouteHopsNumber: 6
hop: 1
HopHost: 88.111.128.1
HopHostAddress: 88.111.128.1
HopErrorCode: 0
HopRTTimes: 12,12,6
hop: 2
HopHost: 78.151.225.153
HopHostAddress: 78.151.225.153
HopErrorCode: 0
HopRTTimes: 11,11,8
hop: 3
HopHost: 78.144.9.61
HopHostAddress: 78.144.9.61
HopErrorCode: 0
HopRTTimes: 19,19,30
hop: 4
HopHost: 72.14.214.222
HopHostAddress: 72.14.214.222
HopErrorCode: 0
HopRTTimes: 9,9,9
hop: 5
HopHost: 108.170.246.129
HopHostAddress: 108.170.246.129
HopErrorCode: 0
HopRTTimes: 9,9,9
hop: 6
HopHost: 216.58.198.163
HopHostAddress: 216.58.198.163
HopErrorCode: 0
HopRTTimes: 7,7,8

 

These are at 21Mbps

 

PING www.google.co.uk : 64 data bytes

--- www.google.co.uk ping statistics ---
4 packets transmitted, 4 packets received, 0% packet loss,round-trip min/avg/max = 11/13/15 ms

 

ResponseTime: 10 ms
RouteHopsNumber: 4
hop: 1
HopHost: 88.111.128.1
HopHostAddress: 88.111.128.1
HopErrorCode: 0
HopRTTimes: 6,6,5
hop: 2
HopHost: 78.151.234.74
HopHostAddress: 78.151.234.74
HopErrorCode: 0
HopRTTimes: 6,6,7
hop: 3
HopHost: 78.144.9.63
HopHostAddress: 78.144.9.63
HopErrorCode: 0
HopRTTimes: 13,13,24
hop: 4
HopHost: 62.24.208.158
HopHostAddress: 62.24.208.158
HopErrorCode: 0
HopRTTimes: 10,10,10

 

Community Team

Hi adsl_up,

Can you add your name and mobile number to your Community Profile and we'll ask our network team to take a look at this for you

Thanks

Chris