Hi have gone to 192.168.1.1 and then home then Customise my Wireless
Network turned off 2.4 clicked save
then went to home network and wireless settings and checked that
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Try a factory default of the router's configuration. Log into the router & go to:-
Maintain > Device Management
You should find it there.
When reconfiguring, also make sure that Band Steering is unticked as well.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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Thank you for that
But doesn't doing a factory default config mean i will have to redue all my personal router settings again after my son has done what he needs to do?
Thanks
How do i change the SSID as there is only one password for both 2.4 and 5Ghz
Thanks again
I suggested a factory default be tried before replacing the router if it is faulty.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they?
I agree with @KeithFrench that reset is probably the best way forward. The fact that the WiFi remains on even when you believe you've turned it off could indicate there is a problem with the router. That is unless you missed something when turning the WiFi off.
If you want to try temporarily changing the SSID this is done within the WiFi settings on the router.
Once I know the results of the factory default, if the router looks faulty, I will get the OCEs to consider replacing it for you.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they?
i haven't even considered the router to be faulty.
its only when my son complains i know something is wrong
i will do the reset later.
Thanks
Hi evreyone
I have now sorted the issue by doing the reset as suggested
I have tested the disabling of both 2.4 and 5 Ghz and can now disable both as required.
Thank you so much for all your help