unavailable but available

[simco]

So today I decided to renew my contract as I'm out of contract and i was given a renewal quote but speed boost will be removed as it is no longer available.

I questioned when it was not available thinking I have been paying £5 a month for nothing.

I was told it is still on but will be removed when I renew.

So I said if I don't renew I keep speed boost if I renew I lose and the answer was yes.

If I renew I drop from 54mb to 38mb.

Not having a go at the person from TalkTalk but that is one strange renewal, out of contact I keep speed boost renew I loose.

[simco]

Could this be investigated in why the TalkTalk  represent could not renew my contract with fibre speed boost enabled but it's enabled for me now out of contract.

Could I also have a realistic guaranteed speed without the fibre speed boost if I can't have it enabled.

Thanks