cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

www.passwordhelper@talktalk.net fails to load after upgrade.

Reply
4 REPLIES 4
Highlighted
First Timer

Updgraded from ADSL to Fibre and it has gone live. The telephone is working fine but cannot connect on laptops or mobile phones. 

Keeps directing me to passwordhelper site but it doesn't load. Worked through phone and laptop setting with work IT department (railway engineer working from home) but they concluded it was a TalkTalk problem requiring TT to address.

How can I raise this issue with TT when there is no telephone support?

 

Highlighted
First Timer

Phone call from OpenReach, issue now resolved.

Highlighted
Community Team - TT Staff

Hi garethhoughton

 

I'm glad to hear that this has been resolved.

 

Please let us know if you do experience any further issues.

 

Thanks

 

Debbie

Highlighted
First Timer

Have same problem - wifi but no internet.  Just says www.passwordhelper@talktalk.net so cannot get on to internet from devices.  Have had endless 'chats' to support and OpenReach been out but getting no further to solving it.  It seems problem was solved by another member by call from OpenReach.  Is there an answer out there? Thanks

Highlighted
Community Team - TT Staff

Hi juggler24,

 

I'm sorry you're having problems with the service.

 

Can you start your own topic and update your community profile to include your:
    • Name
    • Telephone number
    • Alternative contact number
    
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks, 
Jo