on 17-05-2019 06:06 AM
I finally got around to installing the replacement router as the old one was having to be rebooted regularly. I have been sent an HG633 rather than the HG635 and it is much slower. A full 15% slower and the wifi signal is not as good. Please can I have a replacement 635?
on 04-07-2019 10:16 AM
There was an Openreach engineer at my next door neighbours house, yesterday evening. He replaced some sort of junction box, feeding both houses, that was full of water, so we are both just monitoring things now. TBH, though, my router did seem to drop a connection just before midnight and the speed hasn't really changed so I'm not really holding out much hope.
Between us, by now, we must have "entertained" the bulk of Openreach's local workforce and I'm not convinced we are much further forward. Is there not a way you can escalate this a little further up their line?
on 04-07-2019 07:21 AM
on 03-07-2019 12:24 PM
on 03-07-2019 11:58 AM
Got anything on this visit yet?
Whilst I'm on, my wife said that she spotted an Openreach van across the road a couple of days back, so that would suggest that, at least two of my near neighbours have a problem too. On that basis, the engineers are not going to cure it by tramping around my house for the fifth time, are they?
Anyway; I look forward to hearing.
on 02-07-2019 02:30 PM
on 02-07-2019 01:25 PM
Sorry about this but our network team have advised that we'll need to arrange another engineer visit. If you'd like us to go ahead can you give a couple of dates and time slots when you can be available (please note engineer charges may apply)
on 02-07-2019 07:51 AM
I'm sorry to hear you're still experiencing problems following the engineer visit. I'll pass this back to our network team and let you know when I have an update
on 02-07-2019 07:13 AM
Well; the latest is that it's fallen over a couple of times already and, as you can see from the attached, I currently have an upload speed of 0.6. Clearly still very unstable and four engineers down the line I have no solution. From what I gather, the next door neighbour is having similar issues.
The file names, BTW, are named by date and time
Do you think it's about time this got properly sorted?
on 02-07-2019 05:47 AM
on 01-07-2019 06:00 PM
Turns out that the bloke next door was having issue too and had already had a couple of engineers round. This latest guy reckoned he'd found a problem down the road from the property and corrected it so we'll just have to monitor and see what happens.
on 28-06-2019 12:49 PM
on 28-06-2019 12:17 PM
Fortunately, my youngest is back from university so he's available but I really do think it's gone on long enough. Even BT would have been compensating me by now!!!
Obviously; the sooner the better, please.
on 28-06-2019 07:03 AM
I'm sorry that we have to arrange another engineer visit. I'll pass on your availability to our network team and let you know when I receive confirmation of the day booked
on 27-06-2019 04:54 PM
So; engineer number 4, eh? Is it the case that you will just keep sending round engineers until one of them decides that the fault is our end and they can charge us to fix it or will they actually put it right this time?
Yes; I accept the engineers charges and they can come round any afternoon.
on 27-06-2019 10:12 AM
Our network team have confirmed that to investigate further we'll need to arrange another engineer visit. If you'd like us to go ahead with the engineer visit can you confirm:
on 27-06-2019 08:35 AM