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2.4GHz channel keeps dropping out but 5GHz is OK

CustomerX1
First Timer
Message 3 of 3

For the past 24hrs our 2.4GHz channel has been dropping out but the 5GHz channel is OK.  We have a TalkTalk modem/router and I understand that it is likely to be a firmware update that has caused this.  Anyone else having this issue?  What can be done?

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi CustomerX1

 

Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if required. We will then reply via this Community.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done..

 

Thanks

 

Karl.  

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Divsec
Community Star
Message 2 of 3

Hi @CustomerX1 have you Split your router's SSID (wireless network name) ?

 

your post has been flagged for assistance and you should hear back soon.

 

 

 

In the meantime please check your community profile and add your landline phone number which is used to identify your account. Click avatar top right corner then settings, then wizard. Please don't post personal details here for security reasons. Once this information is in place the OCE team will be able to help you.

I don't work here and all my opinions are my own.
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