on 27-09-2020 08:53 AM
Since joining TT all of my 2.4Ghz devices have been periodically dropping off wifi and then reconnecting a few minutes later. This is apparent and logged as I have a Nest doorbell they only works on 2.4Ghz and is only 1m away from the router. Each time the doorbell disconnects I get sent an email notification, of which I have lots now. I have tried changing the wifi channel, first seeing which were free using a wifi analyser. But this hasnt helped. I suspect I have a faulty router as this never happened with my old Sky router. Is anyone else experiencing the same problems?
on 13-10-2020 03:05 PM
The above post offered alternative firmware, is this an option for me?
On this new router should you try turning off Wifi optimisation to see if that helps?
I also have my old Sky router, can this be configured to work on TT for testing purposes? The only problem is that its on 2.4ghz.
Or could you send me a TT router that you know doesnt have these issues?
The main reason i switched to TT was for this router as it was the best in the ISP market, according to TT.
on 12-10-2020 09:10 AM
on 12-10-2020 08:57 AM
on 08-10-2020 02:05 PM
on 08-10-2020 01:33 PM
on 08-10-2020 09:23 AM
We are trialing a new way of sending out routers, would you like to take part in the trial, we just ask you to complete a short feedback survey afterwards?
on 07-10-2020 09:21 AM
on 05-10-2020 09:03 PM
It looks like this post has been set to solved?!!? Its far from solved. And as yet still no contact from TT. It's going to have to be another painful 3 hours on chat with them going over the same conversation and same steps. I really wish they would respond, but looking at the other tickets they have their hands full and only 3 members of staff. No wonder they are not responding to me!
on 03-10-2020 10:49 PM
I asked for a router swap and they said I would have to pay for it! " we just need to monitor it for another 24-72 hours" even though this has been going on for months. Thanks for ur help @KeithFrench hopefully they will listen to you as they are certainly not listening to me
on 03-10-2020 09:57 PM
This is why I dropped out of the loop for a while, I was convinced this was an unstable connection, but with the WiFi disappearing as well, I think the router is faulty. However, currently I cannot say that is the only problem.
I will ask the OCEs to consider a router swap out on Monday.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 03-10-2020 06:22 PM
if you read the ticket history the "team" never really stepped in. I dont think they care at all and leave it to you guys who (im guessing) support for no pay
not impressed with TTs technical help at all
03-10-2020 06:19 PM - edited 03-10-2020 06:20 PM
So he is and excellent support it is too, but if your router is disconnecting from the wider network rather than just wifi issues then perhaps we need the team to step back in again. What say you @KeithFrench ?