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35mb

Safc10boxer12
Chat Champion
Message 15 of 15

I'm only get 35mb but it my line is satins it can do 65mb or something like that... How do I achieve this ?

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14 REPLIES 14

Message 1 of 15

Ok thanks 

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Message 2 of 15

Hi  Safc10boxer12

 

I've checked the connection stats again and the sync speed is still at 43.1mb.

 

I have also checked the predicted speed range and your current speed is within the range for your line.

 

Thanks

 

Debbie

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Message 3 of 15

Will do 

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Message 4 of 15

Hi Safc10boxer12

 

Thanks for your reply.

 

Would it be possible to leave the router at the test socket for a while longer to see if DLM makes any further changes?

 

I can then check the connection stats again tomorrow to see if the speed has increased any further.

 

Thanks

 

Debbie

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Message 5 of 15

Yes it's still in the test socket

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Message 6 of 15

Hi Safc10boxer12

 

I've checked the connection stats and the sync speed has started to increase from 42.9 to 43.1mb.

 

Is the router still at the test socket?

 

Thanks

 

Debbie

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Message 7 of 15

Bump

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Message 8 of 15

Hi Safc10boxer12,

 

Thanks for the update. Please can you bump your thread on Monday and we can re-check the connection stats again to see how the sync speed compares 🙂

 

Thanks

 

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Message 9 of 15

It's in the test socket now 👍🏻

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Michelle-TalkTalk
Support Team
Message 10 of 15

Hi Safc10boxer12,

 

Yes you would still be able to use the internet if the router is connected at the test socket. Is the router currently connected at the master socket or an extension socket?

 

Thanks

 

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Message 11 of 15

yeah 

 

But can I still use the internet too ?

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Message 12 of 15

Hi Safc10boxer12,

 

Thanks for confirming. Would it be possible to test the router at the test socket for at least 48hrs to see if DLM increases the sync speed?

 

Thanks

 

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Message 13 of 15

Morning

 

Yeah it does 

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Michelle-TalkTalk
Support Team
Message 14 of 15

Hi Safc10boxer12,

 

I've run a test on the line which hasn't detected a fault. Just to confirm, does your master socket have a test socket?

 

Thanks

 

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