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5ghz wifi

MartynTTHome
Team Player
Message 35 of 35

Hi my 5g has stopped working. have reset and re named all my wifi setting several times and also reset the router itself.  please see pics of the issues 

 

5g down.PNGstatus.PNGas you can see the 5ghz is enabled but shows status as down. on chat last night i  was told i can not use both at once. hahaha at that one... so please can some one help

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34 REPLIES 34

Message 1 of 35

Hi MartynTTHome 

 

Thanks for your reply.

 

The DSL3782 router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Message 2 of 35
DSL3782 please
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Message 3 of 35

Hi MartynTTHome

 

Thanks for your reply.

 

 I can send a HG633 or DSL3782 router, which would you prefer to test with?

 

Thanks

 

Debbie

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Message 4 of 35
the wifi hub i have already is that what your resending out? if so id prefer an alternative one.
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Message 5 of 35

Hi MartynTTHome

 

It will be the same make and model to the one you already have or alternatively we can send a different make and model (HG633) just for testing purposes?

 

Thanks

 

Debbie

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Message 6 of 35

Different one? 

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Message 7 of 35

Hi MartynTTHome

 

I can send another WiFi Hub, will this be ok?

 

Thanks

 

Debbie

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Message 8 of 35

sagemcom

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Message 9 of 35

Hi MartynTTHome

 

Which make and model have you received?

 

Thanks

 

Debbie

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Message 10 of 35
Only tested with what you have sent.
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Message 11 of 35

Hi MartynTTHome


Have you tested with both the HG633 and DSL3782 routers?

 

Thanks

 

Debbie

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Message 12 of 35

Hi yes reset again. Seems to be a issue possibly as read other posts re 5ghz  Ta

 

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Message 13 of 35

Hi MartynTTHome

 

Have you also factory reset your router using the pin hole reset for ten seconds?

 

Thanks

 

Debbie

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Message 14 of 35
Hi not on any device. Not visible on WiFi analyser on 5ghz band either.
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Message 15 of 35

Hi MartynTTHome,

 

Thanks for the update, sorry to hear it's not visible again. Is the 5GHz band not visible from more than one device?

Chris

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Message 16 of 35

5ghz no longer visable again on new router. that didnt last long

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Message 17 of 35

Hi

 

Glad it' all working and the team have been able to help.

 

Regards,

 

Karl. 

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Message 18 of 35

all working 100% now. thank you.

 

old one comeing back asap. 

 

thanks again

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Message 19 of 35
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Message 20 of 35

Thank you.

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