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5ghz wifi

MartynTTHome
Team Player
Message 35 of 35

Hi my 5g has stopped working. have reset and re named all my wifi setting several times and also reset the router itself.  please see pics of the issues 

 

5g down.PNGstatus.PNGas you can see the 5ghz is enabled but shows status as down. on chat last night i  was told i can not use both at once. hahaha at that one... so please can some one help

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34 REPLIES 34

Message 21 of 35

Hi MartynTTHome

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Message 22 of 35

Please if you could would be most greatfull

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Message 23 of 35

Hi MartynTTHome

 

Thanks for for reply.

 

Are you happy for me to send a replacement router for testing?

 

Debbie

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Message 24 of 35
Yes have reset several times too.
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Message 25 of 35

Hi MartynTTHome

 

Apologies for the delay.

 

Have you also tried factory resetting the router using the pin hole reset for ten seconds? If you have already tested this then I can send a replacement router for testing.

 

Thanks

 

Debbie

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Message 26 of 35

Guess its gonna be nw year now before it gets looked at.

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Message 27 of 35

Ah OK  It was just I don't see a switch top right . Looks like you have to wait until Monday  

Good luck! 

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Message 28 of 35

Have does this several times. Just turns WiFi on or off

skygrowler
Philosopher
Message 29 of 35

at the bottom of the screenshot it says "can be enabled using the switch at the top right " ? i can't see a switch but maybe you can ?

the only switch i see is mid left ?

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Message 30 of 35

@MartynTTHome wrote:

as you can see from the images its already enabled. but shows disabled on the other screen. 

 

enabled but status DOWN


Sorry, you replied twice while I was posting my previous reply. Yes of course I can see that. That is why I asked you to try switching it off and on again.

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Message 31 of 35

OK, if you would like the online support team to look into this for you make sure that your personal details including TalkTalk landline number are complete on your community profile here so that they can link your forum identity with your account, hopefully you will get a response on Monday.

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Message 32 of 35

as you can see from the images its already enabled. but shows disabled on the other screen. 

 

enabled but status DOWN

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Message 33 of 35

yes and nothing works. 

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ferguson
Community Star
Message 34 of 35

Have you tried toggling the switch off and on again, saving each time?

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