on 20-09-2021 07:27 PM
Too cut a very long story short, so far have spent at least 50 hours on phone/chat with talktalk and keep going round in circles, numerous complaints, still outstanding.
2011 to June 2021 - With Talktalk on Fibre35 (35mb speed)
6/6 signed up for NOW broadband Fibre 65 from Talktalk -
21/6 switched routers to NOW from Talktalk
29/6 NOW cancelled and i lost broadband/phoneline went dead
29/6 NOW said Talktalk refused the line
29/6 Talktalk said NOW fault
29/6 sign up for NOW again it gets cancelled 2 days later
5/7 Talktalk send Openreach out
5/7 Openreach restore line, but a copper connection so only 8mb speed/plug talktalk router back in - so without any service for 8 days
8/7 sign up for NOW again, it gets cancelled again on 15/7
9/7 i call Talktalk who say i am no longer a customer
14/7 NOW are contacting Openreach to find out why my line isn't being transferred to them
15/7 i have now spent over 15 hours talking and chatting with NOW and Talktalk to get this resolved.
15/7 i have been unable to sign into my talktalk account for 2 weeks now, resetting password never works
19/7 Sign up to Fibre 65 with Talktalk
22/7 Get email from Talktalk saying Fibre 65 cancelled as they cannot transfer because of a fault
23/7 Tried again to get Fibre 65, they say they cant do it
24/7 to today 20/09/2021 - have tried multiple times to get to Fibre 65 with Talktalk and every time order eventually gets cancelled, they have even ordered a new line to be installed which Openreach refused to do as i already have a line that the 3 Openreach engineers have all said will have no issues going to Fibre65.
So in all i placed 5 orders with NOW and 9 so far with Talktalk all of which have been cancelled, Because i cant speak to Openreach directly i am going round in circles, can anyone help please?
Current status awaiting a call from complaints who will get me to reorder for a new line (which wont work)
well done JW20s great what youve done, shocking that you had to go about doing this just to get your internet working. Shame on Openreach/TT well done the customer. Great result. leason for us all FIGHT BACK
Maybe finally getting somewhere, letter to local MP seems to have worked, MP has contacted Openreach High Level Escalations who in turn contacted Talktalk CEO direct and within 1 hour it all may have been resolved other than the billing side. I have been right all along, the 1st processed order back in June never built properly hence all subsequent orders failed, if Talktalk customer services was UK based im sure all this would have been resolved months ago.... So moral to story is if you know somebody high up it will get dealt with very quickly. More updates to follow.
on 15-10-2021 08:08 AM
on 14-10-2021 07:48 PM
Nightmare gets worse..............called today by complaints just to say its still with CEO complaints, told them that 1st fibre65 bill is all wrong, they say they can do nothing and then spend OVER 100 minutes being passed from pillar to post ending up with them signing me up to a new fibre 65 deal!!!!! To then cap it i get another bill in the post for fast broadband advanced to November 10th!!!!! I then spend 80 minutes on chat stating that this is wrong , they kept saying ive got 2 live accounts!! I said why would i have 2? In the end they stated another complaint raised and fast broadband should be cancelled....its now beyond the joke.
12-10-2021 07:35 AM - edited 12-10-2021 08:24 AM
on 11-10-2021 07:36 AM
on 08-10-2021 06:19 PM
LOL, just had a text to say complaints will call me 1600-1800 Monday, but i had arranged with Emily to have the call between 12 and 2!! Whats the point of asking me if you are going to change it??
on 08-10-2021 08:45 AM
on 07-10-2021 02:42 PM
Talktalk rang me today, answered phone and after 2 seconds they cut off! Its impossible to ring back as the complaints number is just customer services who cant transfer you comaplints!! Terrible service.
on 06-10-2021 07:18 AM
on 05-10-2021 01:55 PM
on 05-10-2021 09:55 AM
Well the complaints team know about it but its pot luck if they ever call, terrible really.
Today i managed to log into my account and guess what , its shows the wrong telephone number, not the one i had for 10 years but the one from the 1st new line order that failed!! Openreach didn't even tell me what my new number was going to be!! Also i have tried to ring my old number and that still rings!!
on 05-10-2021 07:34 AM
on 04-10-2021 07:05 PM
Well today, Openreach got my Fibre 65 live, The big downside was that i lost my telephone number of 11 years for a new one, also the download speed is topping out at 48mb which is slow, is 106 days late for a Go Live date a record?
on 27-09-2021 10:20 AM
on 25-09-2021 06:33 PM
martswain (Philosopher) - Wjen openreach have visited each time (3 times) they have said there is plenty of port space and said they have even labelled it up ready to go. When they come for the 4th time i will lose my number i have had for 11 years !!