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Activation day no broadband

krukgczapa2022
First Timer
Message 20 of 20

Hi my activation days pass 5 days ago from 5 days I try chat with customers service but still no broadband router still flashing orange!!! Always when I connect chat always same question and steps reset router bla bla. But first bill setup for 27 may it's totally bad. Someone send engineering here? 

Malak
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19 REPLIES 19

Message 1 of 20

OK thanks, that's great, could you just let us know when you can be available for the visit and we'll book it for you


Chris

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Message 2 of 20

Hi please check now I setup password and done the form again 

Malak
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Message 3 of 20

I send new security questions again with form please check

Malak
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Message 4 of 20

I done questions now 

Malak
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Message 5 of 20

Thanks for answering the security questions, I've sent you a PM requesting a little more information

Chris

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Message 6 of 20

Yes I accepted all thank you

Malak
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Message 7 of 20

If you'd like us to go ahead with the engineer visit can you confirm:
 

  • That you accept potential Engineers charges
  • Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

I've also sent you a PM to confirm some other details


Chris

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Message 8 of 20

Yes of course what details you need ?

Malak
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Message 9 of 20

OK thanks, if you'd like us to arrange an engineer visit to investigate please let us know and we'll confirm some details with you

Chris

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Message 10 of 20

Yes I try Plusnet router also not working I think is problem on the street the broadband wrong connection

Malak
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Message 11 of 20

Do you have another router that you can test with?

Chris

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Message 12 of 20

I don't have phone for connecting I just connected router but no internet any website or any device I try connecting 4 device at home but always show connected no internet. Router flashing orange so that's mind no internet connection please can you send engineering for me ? 

Malak
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Message 13 of 20

Line test is passing and router appears to be connected to the Internet. Are you experiencing any problems with your telephone service, is there a dial tone?

Chris

Message 14 of 20

Always flashing orange never state white show 

Malak
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Message 15 of 20

Thanks for updating your details. Could you tell me what colour the light is on your router

Chris

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Message 16 of 20

Ready update my details

Malak
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Message 17 of 20

Hi krukgczapa2022,

 

Can you please update your community profile to include your:
 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Thanks

Chris

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Message 18 of 20

Fibre connection master socket 5C

Malak
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Michelle-TalkTalk
Support Team
Message 19 of 20

Hello,

 

I'm sorry to hear this. Can I just confirm, is this a Future Fibre/FTTP connection?

 

Thanks

 

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