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Amazon Tech Pack - Code Invalid

Cathi
Popular Poster
Message 8 of 8

I took out my new fibre contract on the understanding I could claim for a free Amazon Echo Dot. Received email to chose. Received email today with code. Enter code at checkout. Code invalid. Unfortunately it looks like many others have had the same problem with no solutions given. This can't be right when the contract is offered with this pack free. 

How do I claim for my free pack when the code is invalid. By the time this gets sorted, it will be past the point at which I can cancel my contract with Talk Talk.

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7 REPLIES 7

Message 1 of 8
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Message 2 of 8

Hi ... received the new email this morning and just been on and successfully used the new code given for the discount.

Thank you all for your help. 

Easily and quickly sorted.

Look forward to its arrival now 😊

Thank you

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Message 3 of 8

Hi Cathi

 

The issue has now been identified and you should receive an email with a new code by the end of today.

 

Thanks  

 

Debbie

Message 4 of 8

Hi Carl

Thanks for the reply.

I have been using the link in the email sent but have also just tried the link in your post for the Echo Dot. I've made sure there are no spaces before or after the code and the link takes me to a product sold by Amazon Eu Sarl.

Still comes up saying code invalid

Cathi

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Message 5 of 8

Hi

 

Can you confirm you are using one of the following links : 

 

•    Echo Dot 4th gen + Smart Plug: https://www.amazon.co.uk/dp/B08K8B6F99 (Select any colour)
•    Ring Indoor Camera: https://www.amazon.co.uk/dp/B07Q769MFM  (White only)
•    Ring Video Doorbell 3: https://www.amazon.co.uk/dp/B084B3WQZG (Without Pre-Roll Function & Without Installation Only)

 

Also, when entering the code, check that there are no spaces before or after the code.  Once this is confirmed, if not working, I'll escalate this for you.

 

Can you also ensure that you are selecting the product supplied by Amazon, sometimes the link points you to a slightly cheaper option supplied by a 3rd party. 

 

Thanks  

 

Karl. 

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Message 6 of 8

I have already added my phone number to my profile as I saw this was needed to get help

Ste_Nix14
Community Star
Message 7 of 8
Just replied to you in your in the other thread you commented on. Please can you ensure the same.
Steve -
Have you tried turning it off and on again!
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