on 24-12-2021 01:49 PM
I upgraded to fibre 65 which went live on November 11th. As far as i have been able to gather the necessary 37 days has run its course. Please could an admim on here advise me on how to recieve my code as this offer was the primary reason for the upgrade.
on 04-04-2022 10:43 AM
on 03-04-2022 06:50 PM
I have now given this plenty of time. It has been four months and there has been no clear attempt for this to be resolved on your behalf.
Please can this be considered as a formal complaint. I will beginning procedures to file a complaint also with Ombudsman services. Please do advise if I need to lodge this complaint formally through any other channels.
on 16-02-2022 10:13 AM
on 15-02-2022 07:03 PM
I'll re-escalate this again for you, @George3625. Shocking that it's now been nearly 2 months.
If they can't keep up with the backlog, they would save themselves the work and a lot of disgruntled customers if they just kept it cheaper in the first place!
on 15-02-2022 06:37 PM
Still no update from anyone. Seriously, what is going on here? How are you justifying promoting an offer to customers and then not fulfilling it. You cannot just claim to be providing a deal and then just stay quiet and hope the customer goes quiet and moves on.
I would insist that you resolve this immediately.
on 26-01-2022 12:53 PM
im sorry that this is still ongoing, all we can do is re-escalate this again.
Which I will do today, but first, I've sent you a PM on the community to confirm some security questions.
on 25-01-2022 11:51 PM
Hi @SocialTeamJo .
No I have not...are you able to help me any more on this than the other people on this thread? Again does not seem like it ought to be this hard to redeem a promotional offer thay TalkTalk are very clearly pushing. It seems somewhat unethical to make the process this longwinded. I can only assume you are hoping most customers give up from the tedium !
on 25-01-2022 12:03 PM
Really sorry you're still waiting for your code.
Can you advise if you've received an email from firstname.lastname@example.org since your last message?
on 23-01-2022 03:08 AM
@Arne-TalkTalk it has now been over a month since I first flagged that this code was not sent to me. Totally unacceptable!
Im not convinced that it is that hard to send a consumer a code to redeem an offer, have done something similar with many companies where it has just been automated. Sort it out please!!
on 10-01-2022 10:45 AM
on 09-01-2022 08:43 PM
I'll re-escalate this for you, @George3625. Staff will reply during the week - these things often take several weeks to get sorted, sadly.
on 31-12-2021 08:15 AM
on 30-12-2021 11:08 AM