on 11-05-2022 07:07 PM
Got my email this morning, around 7:30, plugged everything in and turned router on. It's been nearly 12 hours and the light is still flashing amber, not even amber/white, should it take this long for first time setup? Or is there a connection issue? Line issue? Or something else?
on 12-05-2022 01:03 PM
on 12-05-2022 12:43 PM
on 12-05-2022 11:35 AM
It will be a home visit. If you'd like us to arrange the engineer can you confirm:
I've also sent you a PM to confirm some other details
on 12-05-2022 10:55 AM
OK thanks. If there's still no dial tone with the telephone connected to the test socket then we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details
on 12-05-2022 10:47 AM
on 12-05-2022 10:40 AM
Could you take a look at the following help article and let me know which type of master socket you have - Your guide to main phone sockets - TalkTalk Help & Support
on 12-05-2022 10:33 AM
on 12-05-2022 07:14 AM
I'm sorry to hear this. The line test is detecting a potential voice fault. If there is no dial tone at the test socket then please let us know as we will need to raise the voice fault first as this will affect the broadband connection.
on 11-05-2022 08:51 PM
Yeah, it can in theory take until the end of the day, but usually you would expect to get the amber/white flashing light once Openreach had connected you up, rather than the amber flashing light you are seeing. But if you can get a handset then calling 17070 would be good, to make sure the line works and has the phone number shown in My Account.
on 11-05-2022 08:19 PM
I will try the getting a phone and testing for a dial tone.
I've spoken to an agent through the web chat and they have said it can take a whole day from the activation for everything to be fully connected with the line. So I'll give it until tomorrow morning before trying everything else.
Got thrown off by the email saying it would only take a few minutes after plugging the router in.
11-05-2022 08:08 PM - edited 11-05-2022 08:09 PM
Can you ensure that the cable that connects the router to the phone socket is firmly attached.
Can you ensure that you have used the new cables and microfilter (if required) supplied with your router to connect it to the phone socket.
Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line). Can you also dial 17070, this will read back the phone number of the line, can you ensure this is the number you expect (i.e. the number displayed in 'My Account').
Have you tried switching the router off and back on, or you could even try a factory reset by holding in the reset switch on the back for over 10 seconds.
For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is to be provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).
Then they will hopefully be able to respond to this post tomorrow.
@fr8ys Ooops, we were both replying at the same time !!