An engineer appointment

[4JACK]

Can someone help me here? I booked an appointment of an openreach engineer last  Saturday for 5th of July 13.00-18.00 (today).Talktalk call centre doesn't work..no chance to check the confirmation of my appointment...they didn't text me to confirm.

[Debbie-TalkTalk]

Hi 4JACK

Thanks for your reply. Please let us know how you get on following this visit.

Debbie

[4JACK]

Hi Debbie

Yes, that's  ok ,thanks

[Debbie-TalkTalk]

Hi 4JACK

Apologies for this. 

Will the appointment date for 08/07 be ok?

[4JACK]

Hi Debbie, thank you

I eventually spoke to someone on the phone after  9am and found out that the other agent I spoke to on Sat who told me "no problem to rearrange an openreach engineer the date from Thursday to Monday the 5th" turned out to be a liar..

[Debbie-TalkTalk]

Hi 4JACK

Sorry for the delay.

I can see that an Openreach engineer visit has been arranged for 08/07 AM (8am - 1pm)

Thanks

Debbie

[Gliwmaeden2]

03451 720046 after 9am (it would have been closed on Sunday) or use Chat, @4JACK.

Link to Chat on this page:

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300