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Android phone and Smart TV disconnects

churchib
Popular Poster
Message 3 of 3

Hi,

 

We're having an issue where both an android phone and smart tv 'forgets' the TalkTalk network and we have to turn WiFi off and on / scan for network on the TV. Pretty annoying - does anyone have any tips? 

 

Thanks,

 

Ben 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi churchib

 

I've turned of the wifi optimisation on the router to make sure the channel is not changing, see if this also helps.

 

Thanks  

 

Karl. 

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Skynet_TX
Community Star
Message 2 of 3

Hi @churchib,

 

There are a few things you could try to see if it is Wi-Fi interference causing the problems.

 

Split the SSID's on the router, this will allow you to give the 2.4GHz and 5GHz network bands different names, so your Wi-Fi devices will then see those two networks separately, you can then try connecting to one or the other to see if one gives a more reliable connection than the other. Doing this in itself won’t fix the problem, but it makes it easier to troubleshoot as you can easily see what device is using what band.

 

Change the channels that your router broadcasts the Wi-Fi signal on, you can use free smartphone Apps like this to see what channels are being used within range of your smartphone, you can then change your router to use channels that are less congested.

 

If trying the above makes no difference then it may indicate an issue with the router, the staff here would be able to help with that.

 

What make / model of router do you have ?

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