on 18-01-2021 03:50 PM
Hi, so after a one hour phone call from Talk Talk to reach absolutely no where! Here I am, last ditch.
So, my contract states I have a homeowner setup fee discount, due to moving address and staying with talk talk, but keeping number. Now, my bill is £102. Wanting me to pay £60 setup fee, WHAT THE F*@#.
I want this fixed, immediately, my bill is due in a few days and after faults with my connection for almost a month, you want me to pay my initial contract, and setup fee? Even though my Internet has hardly been usable? I'm *@#][!!'#[@#]!*, disgusted and flat out outraged.
on 21-01-2021 03:20 PM
Sorry that you are unhappy.
The setup fee is usually automatically waived by a welcome credit, Sorry that this wasn't applied. I can see that a credit has since been raised to clear the charge .
Sorry for any inconvenience caused.