FIbre Support

Get expert support with your Fibre connection.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Another complaint, I'm disgusted

Team Player
Message 2 of 2

Hi, so after a one hour phone call from Talk Talk to reach absolutely no where! Here I am, last ditch.

So, my contract states I have a homeowner setup fee discount, due to moving address and staying with talk talk, but keeping number. Now, my bill is £102. Wanting me to pay £60 setup fee, WHAT THE F*@#.

I want this fixed, immediately, my bill is due in a few days and after faults with my connection for almost a month, you want me to pay my initial contract, and setup fee? Even though my Internet has hardly been usable? I'm *@#][!![]'#[@#]!*, disgusted and flat out outraged. 


Support Team
Message 1 of 2

Hi Rebecca_H


Sorry that you are unhappy.  


The setup fee is usually automatically waived by a welcome credit, Sorry that this wasn't applied.  I can see that a credit has since been raised to clear the charge . 


Sorry for any inconvenience  caused.