on 06-12-2020 01:42 AM
I am a new costumer, start the 3rd of December, I had Internet 5 hours and the line came down, the costumer service said they are trying to fix it 3 days ago....
I can make and receive calls the problem is the router, the light is flashing orange, someone knows anything? I changed the filter 3 times, restart the router 20 times and nothing, but the worse is the costumer service doesn't help.
on 08-12-2020 11:06 AM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
on 06-12-2020 08:50 AM
You need to give them time to check what is wrong and repeatedly switching the router off will give confused readings. Don't touch it now till you get a reply.
Staff reply from oldest to newest posts, not the start time of your thread.
06-12-2020 08:37 AM - edited 06-12-2020 08:45 AM
Leave the router off for fully 30 minutes and then, leave it on!
You shouldn't do repeated restarts: not more than one in a day so you must leave it on after the latest reset until you get a response from staff, @FranRey80.
Please complete your community forum profile details. Go via your avatar/name; settings; launch profile wizard; make sure you put in your Talktalk landline phone number and a fallback mobile phone number; click finish to save.
It could take a couple of days to get a reply from TT staff after they come back on Monday.
Best not to post further before getting a response, to keep your thread moving forward in the workflow.
If you can reach them through mobile data, try Chat meanwhile, to keep Talktalk informed about the issue. Core hours 9am-6pm from links around the middle of this page: