on 19-12-2021 01:03 PM
TT customer since day 1. Updated contract 4 days ago. Expect WiFi to be a little hit and miss for a few days due to optimisation. However, our Apple devices (iPhone & ipad) have disconnected from our wifi and will not allow reconnect. Stating the password is incorrect. It is not. Android phones still OK. Please help. Very frustrating.
on 20-12-2021 08:26 AM
on 19-12-2021 02:11 PM
Have you checked that the Apple devises are still 'finding' the correct Router [Password] @Melodylea .....................
> Home > Settings > Wi-Fi > MY NETWORKS / OTHER NETWORKS > Router >
.................... because it is not unknown for the connection to 'wander', if disturbed!
on 19-12-2021 01:37 PM
Updating a contract has no effect on the router's WiFi signal.
Which band are your Apple devices trying to connect to, 2.4 or 5 GHz ?
Have you ever changed the WiFi password for either band ?
Suggest splitting the SSIDs and making sure the WiFi passwords are as you expect in the router control panel.