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Apple devices not connecting after changing contract

Melodylea
First Timer
Message 4 of 4

TT customer since day 1. Updated contract 4 days ago. Expect WiFi to be a little hit and miss for a few days due to optimisation. However, our Apple devices (iPhone & ipad) have disconnected from our wifi and will not allow reconnect. Stating the password is incorrect. It is not. Android phones still OK. Please help. Very frustrating. 

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3 REPLIES 3

Michelle-TalkTalk
Support Team
Message 1 of 4

Morning,

 

How are you getting on? Do you still need assistance with this?

 

Thanks

 

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TheHornedOne
Insightful One
Message 2 of 4

 

Have you checked that the Apple devises are still 'finding' the correct Router [Password] @Melodylea .....................

 

> Home > Settings > Wi-Fi > MY NETWORKS / OTHER NETWORKS > Router >

 

.................... because it is not unknown for the connection to 'wander', if disturbed!

 

~R.

 

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martswain
Philosopher
Message 3 of 4

Updating a contract has no effect on the router's WiFi signal.

 

Which band are your Apple devices trying to connect to, 2.4 or 5 GHz ?

 

Have you ever changed the WiFi password for either band ?

 

Suggest splitting the SSIDs and making sure the WiFi passwords are as you expect in the router control panel.

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