So I am currently on a fibre 65 package where I should see a guaranteed minimum download speed of 61 megabytes per second. But it should be around 65-70. I'm currently seeing 5/6 megabytes per second and I can barely load web pages or do anything and nothing is being done to get it fixed.
I have spent many hours in live chat where I'm told they have found a fault and they are fixing it and it should be fixed. I even get text saying the fault has now been fixed, It is not fixed. As you can imagine this is extremely frustrating, especially as I've been paying for a service that I'm not getting at all.
I either need an engineer to be sent out, new router or to cancel my contract free of charge. Regardless of this 30 rubbish, i have been paying for a service that i am not receiving for a month. I will attach images of my plan as well as what my account says.
Who ever i speak to either on the phone or live chat just tell me to wait two days to 'see if there is improvement'. I have spent a month waiting for improvments now and who ever i speak to say the same automated reel of fixing steps and assure me that when i contact them back again they will fix it. It is getting a ridiculous i can't use my internet. It is like they don't know what the problem is and par me off.
I have just spent over hour on the phone talking to the 'technical team' where they came out with the 'wait two days for improvment again'.
I have done multiple thing to try to combat this, unplugged router for 30mins, I have had intrusive line tests done as well as tests just using the test socket. This has all happened since I have moved house, it is like I am being throttled or something is wrong my main socket.
Please find attached evidence. Pictures are in the word document that show how poor my connection is.
