on 10-06-2019 03:34 PM
I have recently signed up to talktalk fast fibre, on the offer of 38Mbps. My connection is so poor I am unable to watch any streamed content. Following guidance from TalkTalk tech support I have run several speed test over the last few days from the talktalk care portal. My download speed ranges from 1.9Mbps upto 21 Mbps. Most of the time the speed is around 8Mbps download, 8Mbps upload. I understand from speaking with tech support that TalkTalk are obliged to provide 32.2Mbps and have 30 days in which to prove they can meet this obligation. TalkTalk are adamant there is nothing wrong in the TalkTalk network however I dont see it that way.
Can anyone please offer any guidance on how to fix or a means of escalation? Based in Lancs UK, thanks...
on 10-06-2019 04:21 PM
I'm really sorry to hear this.
The line test is detecting a possible fault with the landline service. Is your landline service working ok when making calls? (any noise on the line)