on 04-04-2019 12:44 PM
I haven't been here for quite a while but I feel the need again. My Fast Fibre speed is currently 8.5/9.0 which is woeful. I have been through all the tests and checks suggested but it has made no difference. I have even connected a different router at the mail phone socket where it enters the house and I get the same result. As I can't get to talk to anyone at Talktalk, what do I do now?
I am really fed up with paying for the speed and not getting it and what I do get is at best intermittent. I wonder if you wonderful people within the Community can help me back to a healthy system?
on 10-05-2019 09:05 AM
Thanks for your reply.
I've completed another line test which is now clear.
Have you tested with a different router at the test socket? I can then pass this over to our Network Team for investigation.
on 19-05-2019 01:47 PM
Hi Debbie, did you get my last message? I did do as you suggested and things are no better.
The fact is that I keep losing internet altogether even though I am still connected to my router, and the speed has dropped even more although it is not consistent. Sometimes I can get up to 9.0 but generally it seems to be between 4 and 6?
Could this be down to the router? I can't see it being that as I got the same results using an alternative router.
If you did get my previous message, did you pass this on to the Network Team?
on 20-05-2019 01:10 PM
Apologies, I did not receive your previous message. Did you post this on the Community thread or send via Private Message?
I have asked our Network Team to take a look at this fault and I will post back on this thread as soon as I receive further information.
on 20-05-2019 02:49 PM