on 20-07-2020 10:36 PM
Only recently had a case solved by complaints managers. Had numerous engineers out and weeks of calls from complaints managers. Speeds were fixed and back to the usual 65mb. However, tonight i've had a few spinning wheels when trying to stream and web pages failing to load. Just logged into the router to see what speeds are and it says speed to the router have dropped from 65mb down to 47mb.
on 17-02-2021 09:54 AM
Internet went off again. Back up again now but speeds have dropped under half to the router from 65mb to 31mb and speed tests very patchy. Still connected to the test socket.
on 21-01-2021 10:08 AM
on 19-01-2021 07:26 PM
on 05-01-2021 07:52 AM
03-01-2021 08:46 AM - edited 03-01-2021 08:57 AM
@Username_Unavailable, you didn't reply for several weeks to the OCE's last post offering to send you another router to try.
I think @Debbie-TalkTalk was expecting a reply from you back then, which probably explains why you have been left in limbo. The thread would have fallen out of the workflow.
I'll re-escalate this thread for you, but it may well be after Monday before you get a response.
Staff are not on the forum at weekends, and it takes a day or two to clear the backlog. Keep an eye out and respond as quickly as you can, or your issue will keep falling out of the queue for attention.
on 03-01-2021 05:36 AM
on 18-12-2020 11:53 AM
Hello. Totally down yet again! Please can we get this up and running properly for Christmas as this year has to be a Zoom Christmas due to elderly and disabled relatives shielding. The family have arranged to Zoom over Christmas and i'm fed up with the issue as its been going on since May!! Its now December!! We are still plugged into the test socket. Yes please send a router as we would like to try everything and anything to get this issue solved once and for all. Do everything, anything, just please get it working back to normal. 7 months of stress and hassle unable to work from home and forced to shield. I'm well and truly fed up with this service. =(
on 27-11-2020 06:32 AM
I'm really sorry to hear this.
I've completed a further line test which hasn't detected any faults and your line is showing in sync and connected at 61.8mb.
The connection also appears to have remained stable since 17/11, no re connections are showing.
Would you like me to send the new Huawei WIFI hub for testing to see how the connection compares?
on 25-11-2020 12:26 AM
on 04-11-2020 01:49 PM
I'm really sorry this is staking so long to resolve, I think the connection may have been down due to the engineer investigation as they closed the fault in the early afternoon on the 2nd - how has it been since then?
on 31-10-2020 05:12 PM
on 30-10-2020 09:41 AM
I'm really sorry for the delay.
The line test has detected a possible fault so this has been escalated straight over to Openreach to be investigated by a line engineer.
We should receive further updates within the next 24-48hrs.
on 29-10-2020 12:40 PM
Do have/use an ethernet cable for any device connection?
If not, is it possible to make it so?
Monitor the Wi-Fi with a Lizard .....
Does the Wi-Fi within the property remain at a high level, even though there is no connection externally?
If in doubt please ask.
on 29-10-2020 07:48 AM
on 21-10-2020 08:47 AM
Line test is picking up a potential issue. Are you experiencing any problems with your telephone service, any noise on the line?
When you say the router is switching itself on and off, is it completely powering down?
on 19-10-2020 04:29 PM
on 12-10-2020 07:07 AM
08-10-2020 10:43 PM - edited 08-10-2020 10:44 PM
Staff will reply during the day, @Username_Unavailable.
Best not to post again before you get a reply.
Staff work from oldest to newest posts, so it's best to wait. If this is not picked up on Friday, it will be Monday at the earliest.
I'll re-escalate your post to ensure it is heading towards staff.
on 08-10-2020 10:33 PM