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Broadband Connectivity Lost

Elstow
First Timer
Message 6 of 6

Hello,

 

We have lost Broadband connectivity since Friday morning 28th August 2020

Cranfield, Bedfordshire. 

 

The TalkTalk app indicates a problem in the area with the yellow symbol against Broadband checks.

 

How does one contact Talktalk/Openreach to get the problem sorted. Tried a different router etc, but need Openreach to confirm (not fussed about call out charging if the fault is in the house).

Need to confirm the fault is outside the house (look like it is).

 

Hope to test the line soon with a plug in BT landline phone or voltmeter.

 

 

Any help welcome

 

Martin

 

Hi folks
0 Likes
5 REPLIES 5

Message 1 of 6

Hi Martin

 

Thanks for updating your Community Profile.

 

I've completed a line test which hasn't detected any faults. I have also completed a radius re sync, 

 

Please can you power down the router for a full 30 minutes and then post back on this thread to let us know once the router has been switched back on?

 

Thanks

 

Debbie

Message 2 of 6
Hi Debbie,

Broadband number added and mobile number.

Merci

Martin
Hi folks

Message 3 of 6

Thank you

 

Have added the broadband line number and phone number.

 

Martin

Hi folks

Debbie-TalkTalk
Support Team
Message 4 of 6

Hi Martin

 

I'm really sorry to hear this.

 

Please can you add your TalkTalk landline number to your Community Profile, we can then look into this further.

 

Thanks

 

Debbie

0 Likes

Skynet_TX
Community Star
Message 5 of 6

Hi @Elstow ,

 

As a TalkTalk customer you can't get support from Openreach directly, you have to get support from TalkTalk, and they will work with Openreach if required.

 

For one of the TalkTalk staff on this forum to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

The staff on this forum won't be around until next week now, so you may get faster support by using the live chat or phoning up over the weekend, however the staff on this forum should respond to this topic early next week to help if you are still having issues.