FIbre Support

Get expert support with your Fibre connection.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband Connectivity Lost

First Timer
Message 6 of 6



We have lost Broadband connectivity since Friday morning 28th August 2020

Cranfield, Bedfordshire. 


The TalkTalk app indicates a problem in the area with the yellow symbol against Broadband checks.


How does one contact Talktalk/Openreach to get the problem sorted. Tried a different router etc, but need Openreach to confirm (not fussed about call out charging if the fault is in the house).

Need to confirm the fault is outside the house (look like it is).


Hope to test the line soon with a plug in BT landline phone or voltmeter.



Any help welcome




Hi folks

Message 1 of 6

Hi Martin


Thanks for updating your Community Profile.


I've completed a line test which hasn't detected any faults. I have also completed a radius re sync, 


Please can you power down the router for a full 30 minutes and then post back on this thread to let us know once the router has been switched back on?





Message 2 of 6
Hi Debbie,

Broadband number added and mobile number.


Hi folks

Message 3 of 6

Thank you


Have added the broadband line number and phone number.



Hi folks

Support Team
Message 4 of 6

Hi Martin


I'm really sorry to hear this.


Please can you add your TalkTalk landline number to your Community Profile, we can then look into this further.






Community Star
Message 5 of 6

Hi @Elstow ,


As a TalkTalk customer you can't get support from Openreach directly, you have to get support from TalkTalk, and they will work with Openreach if required.


For one of the TalkTalk staff on this forum to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.


Don't post any personal details in this thread, just add them to your community profile.


The staff on this forum won't be around until next week now, so you may get faster support by using the live chat or phoning up over the weekend, however the staff on this forum should respond to this topic early next week to help if you are still having issues.