Broadband Down

[ferguson]

Sudden disconnection about 9:30am. Phoneline OK. Ran test from Service Centre, got text as follows:

TalkTalk Update: We've found a fault which may be causing issues with your service. We'll send an Openreach engineer to fix it at no charge in the next 2-3 working days. You won't need to be at home and we'll let you know when it's fixed. If more work is needed to fix the problem, we'll be in touch to book an engineer appointment. Thank you for your patience. If you need to chat to us, please reply to this message. (Standard mobile charges may apply)

Could you keep an eye on things for me as well please guys, I will of course update anything from my end. 

[Karl-TalkTalk]

No Problem 🙂

Karl 

[ferguson]

Yep, all good again touch wood, thanks again. 👍

[Karl-TalkTalk]

I can now see an IP assigned 🙂

Karl.

[ferguson]

And back in the room!

[Karl-TalkTalk]

Hi

Just checked and the outage is still showing against your line.

Karl.

[ferguson]

OK, this received at 12:08:

TalkTalk Update: An engineer has recently done some repair works on your line, and your connection might take a few days to adjust and we will monitor that closely. We're sorry for any inconvenience this may have caused. If you're having any further issues, please visit Service Centre https://www.talktalk.co.uk/help/servicestatus/

Closely followed by this at 12:09:

TalkTalk update: Hello, thank you for calling us. We're working hard to fix the problem in your area and we'll text you with an update as soon as we can. We're very sorry for the inconvenience. (Please do not reply to this SMS, this is an automated service)

I didn't call. And the broadband is still down.  😕

[Karl-TalkTalk]

Hi

OK, this is done.

Karl.

[ferguson]

Yes please Karl, thanks.

[Karl-TalkTalk]

Hi ferguson,

Had a quick look at your line. It is flagging up that the line is affected by an outage.

do you want me to subscribe you to sms updates for this outage.

Thanks  

Karl.