on 17-03-2021 08:59 AM
on 16-03-2021 01:46 PM
Hi. Thanks for the reply.
Yes the broadband is still up and running as is the phone line.
Thanks for asking.
Not sure what the problem was, but has cleared up now.
Thanks very much.
on 16-03-2021 09:01 AM
on 14-03-2021 07:12 PM
on 14-03-2021 06:53 PM
on 14-03-2021 06:43 PM
on 14-03-2021 06:18 PM
What light(s) are showing on the router ?
It would be worth going to the Service Centre to ‘Run a live connection test’ on your phone line, this will indicate if there is currently a fault on your line. You can also access this from the ‘My Account’ site.
Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).
If your master phone socket has a test socket then you could also try the router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.
The TalkTalk staff on this community will also be able to help, they will hopefully be able to respond to this post within a working day or two. You may get faster support from the live chat or by phoning up during opening hours.