on 08-11-2020 12:32 PM
I had my broadband installed on the 3rd, an engineer came out to connect the line but according to him there was an issue at the pole due to my line being unused for a long period of time (it had been rerouted elsewhere).
He said that he had informed talktalk of the issue and that it would be sorted the following day, likely by openreach and without requiring entry to the property, that the job would be very quick and simple and that talktalk would be in contact with me via phone/text to keep me updated about the situation, but this did not happen.
There's been no number available to call, I haven't been able to get through on chat at any point and the website had been in maintenance for over a day during this so there was no means of contacting talktalk whatsoever. It's now Sunday and the chat isn't available at all; and given the fact that I wasn't able to get through all week, I'm not hopeful about doing so tomorrow. I've also had to go to my son's to use his internet to try and get in contact.
I waited quite a while to get the broadband installed in the first place and now I've had to wait an extra 5 days for this issue to be fixed; no one has communicated with me via phone/text and the issue has not been fixed (I've checked the connection every day). I also need to correct a typo made with my email address but there is no option to amend this in my account and again, with no means of contacting talktalk, I can't do this.
Frankly, I've been left totally in the lurch and would really appreciate any help. My first payment is also taken today and I do not have the service.
on 10-11-2020 10:27 AM
I'm really sorry for the delay.
I've completed a radius re sync. Please can you factory reset your router using the pin hole reset for ten seconds and then post back on this thread to let us know once the router is switched back on?
on 08-11-2020 01:31 PM
on 08-11-2020 12:47 PM
Chat is available every day, @PJSage, but often busy. Links from here:
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