on 05-12-2020 09:39 AM
Hi we have not long joined about a month ago we are happy with the speed we are getting but we keep getting disconnecting this happens once or twice a day everyday. I have done all the checks and it says everything Is all OK but it is not we have all the same devices connected to it as we did with our last provider any advise?
on 02-07-2021 07:35 AM
Tests are still picking up a fault and an engineer is required.
I'll drop you a PM to confirm some details.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 01-07-2021 06:52 AM
on 30-06-2021 04:08 PM
Would it be possible to connect it at the test socket when you get home and leave the router, phone and filter connected there until we have tested the line again?
If the same fault is still detected then the next step will be to arrange an Openreach engineer visit to the property.
on 30-06-2021 03:21 PM
Thanks for your reply.
This master socket should have a test socket underneath the face plate. Would it be possible to connect the router at the test socket so I can run another line test in this set up?
on 30-06-2021 07:24 AM
I'm sorry to hear this. I've run a test on the line which has detected a possible issue towards the property. Is your router currently connected at the test socket? Is there any noise on the voice service?
on 30-06-2021 06:56 AM
So here we go a again for the last week the Internet keeps cutting on off even your app said there was a problem but text messages back to me say its OK but its not IT KEEPS CUTTING off and its getting a bit annoying now p
on 13-02-2021 01:45 PM
Hi here we go again twice yesterday 12\2 and one today so far I have had 2 physically reset the the Internet it cuts off and flashes orange till you turn it off and back on I am now getting a bit annoyed as we have had this problem from the 1st week we switched over to you and like I have said before we never had this issue with our last provider oh and also our router needs an update
on 03-02-2021 01:53 PM
on 27-01-2021 04:01 PM
I can see a couple reconnections over the last couple of weeks, one on the 22nd and one on the 26th. Do you feel that the connection has been dropping more than this? Do you know approximately how long was the connection down for the 26th?
on 29-12-2020 10:01 AM