on 02-07-2021 01:12 PM
I can't find an actual number for talktalk so I'm posting here sorry.
Over the past 48 hours our broadband hasn't worked for longer than 40 minutes (ish) at a time, the internet is gone and the router flashes orange. We've reset the router lots, we've unplugged and replugged. We've done all the troubleshooting we can think of but the internet just keeps dropping out. Any advice? I can't even access the support/service hub to do a diagnostics test on our line.
on 09-07-2021 08:30 AM
on 08-07-2021 07:11 AM
This fault is still with the Openreach line engineers, no additional updates have been provided at the moment.
I will continue to monitor for further updates.
on 07-07-2021 01:02 PM
Thanks for confirming your details.
The line test is now detecting a potential fault on the line (external) so no appointment to the property has been arranged at the moment.
The line engineer will complete testing/investigations on the line and we should receive further updates within the next 48-72hrs.
I will check on this fault tomorrow for any additional updates from Openreach.
In regards to potential engineer charges, if the fault is with Openreach maintained equipment then no charges would be applied.
on 06-07-2021 07:05 AM
on 05-07-2021 12:36 PM
on 05-07-2021 06:19 AM
on 02-07-2021 08:52 PM
Details on test sockets can be found here :https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432
If you have the type of master socket that has a test socket inside then connecting the router to that (via a microfilter) can help prove that the issue is not related to any of the phone cabling in your home, as the test socket is just a direct connection to the phone line that comes into your property and bypasses any other phone wiring you may have.
The staff here on the community won't be back until Monday, so you may get faster support from the live chat or by phoning up during opening hours over the weekend.
on 02-07-2021 06:28 PM
Thanks for updating your Community Profile.
The line test is detecting a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.
Is the router connected at the test socket at the moment?
on 02-07-2021 01:44 PM