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Broadband meant to go live 06/04/2020 it didnt

Popular Poster

So meant to go live 06/04/2020 and it didn't 

Used the service centre and got a fault and got a text message saying they would send a engineer then I got another message saying they can't send a engineer so phoned up 07/04/20 and booked a engineer between 8 am and 1pm and seen nobody so yeah what next need broadband at home for work or I have no job???

Popular Poster

Does anybody read these? 


Popular Poster
So I can't talk to talktalk and get no reply here?
Shall I just lose my job while I wait?
Popular Poster

With an attitude like that I would be surprised if you got any help.


This forum isn't instant response and with all the questions flooding in right now there is a wait time if at least a couple of days.


If you need instant help go on live chat

Popular Poster

Not quite how you saw attitude possibly frustration that I will lose my job if I can't talk to anyone or get this sorted

But thanks for your comment

Community Star

Chasing your thread,  @Dean7777 , prevented it getting into the workflow automatically. 


I've now ensured it is in the queue. 


Please wait for TT staff to reach it. This can take a couple of days or so. 

Gliwmaeden2, a fellow customer.
Popular Poster

Sorry just read you post again and get its frustration I had just woken up when I read it first, I do apologise and understand as I was supposed to be live yesterday and got a email and text at 5.30pm saying its delayed and now shows as I missed a engineer visit.

Amii C
Community Team - TT Staff

Hi Dean7777,


I can see that Openreach were unable to to resolve the fault on 07th April due to a parked car which was blocking the engineers access to the line plant where they needed to complete work.


I have re-appointed this for you for the next available appointment which is 14th April AM 8 - 1.