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Broadband speed regression – Faster Fibre plus speed boost package.

Brian-BH13
Conversation Starter
Message 54 of 54
  • OpenReach engineer completed new Fibre installation on site Saturday, 3 November 2018.
  • Engineer wired existing router (Super Router HG635) from ‘Master Socket SC MK4’ to desktop computer using new Ethernet cable.
  • Engineer tested broadband speed several times before leaving site – averaging around 61Mbps.
  • Speed maintained at around 60Mbps over the coming days.
  • Broadband speed dropped yesterday afternoon, Wednesday 7 November to 45.6Mbps.
  • Tested speed 8:00 this morning – 46.1Mbps.
  • Tested speed 12noon 8 November – 46.6Mbps download, 16.9Mbps upload.

 Concerned at much reduced speed as there have not been any equipment changes or settings adjustments, or router reboot etc since engineer’s visit.

 

Statistics: 

 

  • DSL synchronization status: Up
  • Connection status: Showtime
  • Upstream line rate (kbit/s): 18805
  • Downstream line rate (kbit/s): 49350
  • Maximum upstream rate (kbit/s): 19595
  • Maximum downstream rate (kbit/s): 70943
  • Upstream noise safety coefficient (dB): 7
  • Downstream noise safety coefficient (dB): 3
  • Upstream interleave depth: 0
  • Downstream interleave depth: 0
  • Line standard: VDSL
  • Upstream line attenuation (dB): 0
  • Downstream line attenuation (dB): 0
  • Upstream output power (dBm): 8
  • Downstream output power (dBm): 8
  • Channel type: None
  • DSL up-time: 0 days 22 hours 4 minutes 11 seconds

 

 

Brian-BH13
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53 REPLIES 53

Message 41 of 54

5 December 2018

 

  • Speed test 9:00am – 56.2Mbps

 

4 December 2018

 

  • Speed test 7:45am – 56Mbps
  • Talktalk server disconnected 15:45 - unable to dial out using landline. Broadband not available.    Still not connected as at 22:00? 
Brian-BH13
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Message 42 of 54

For record only (no action required) – still no speed improvement

 

  • Speed test 3 December 2018 8:10am – 55.9Mbps
  • 16:00 – 56.4Mbps

 

Below pre-contract chat session – quoted estimated download speed range “between 65.2 and 80.0 Mbps”.    And below 60-61Mbps average last week.

Brian-BH13
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Message 43 of 54

For record only (no action required) – speed seems to be dipping over last few days days.

 

  • Speed test 2 December 2018 9:10am – 56.3Mbps
  • 14:05 – 56Mbps

 

Will keep monitoring.

Brian-BH13
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Message 44 of 54

For information only (no action required)

 

  • Speed test 14 November 2018 8:05am – 60.8Mbps
  • 12:15pm – 60.9Mbps
Brian-BH13
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Message 45 of 54

Hi Brian

 

Thanks for keeping us updated 🙂

 

Please can you continue to monitor the connection and let us know if you do experience any further issues.

 

Thanks

 

Debbie

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Message 46 of 54

Thank you Debbie:

 

  • Received new Huawei HG633 router this morning, 12 November 2018.
  • Speed test at 13:05 returned 60.9Mbps.
  • Speed remained constant over weekend around 60 – 61Mbps.

Will keep you updated over the next week or so on performance.    Particularly in event of any noticeable drop-off in performance.  

 

Grateful for your, and colleagues, help since issue first reported.   Your support very much appreciated.

Brian-BH13

Message 47 of 54

Hi Brian

 

Thank you, please let us know how you get on.

 

Debbie

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Message 48 of 54

Thank you Debbie:

 

  • Download speed recovered this morning, Saturday 10 November – 60.4Mbps at 8:30am. So does not appear to be computer settings or software issue?
  • Will let you know results when new router received – hopefully will not overheat as existing.
Brian-BH13
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Message 49 of 54

Hi Brian

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Message 50 of 54

Hello Michelle:

 

  • Unfortunately, do not have another router to test. Perhaps you could send another please?   Is there one specifically for use in conjunction with Fibre?
  • Speed test 9:20am 9 November – 45.9Mbps. Seems consistently low compared with results following engineer’s visit and through early part of this week.
Brian-BH13
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Message 51 of 54

Hi Brian-BH13,

 

Thanks for the update. The router shouldn't be getting hot. Do you have another router that you can test with? If not then let us know and we can arrange to send a replacement router for testing purposes.

 

Thanks

 

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Message 52 of 54

Thank you for getting back this morning Michelle.

 

  • Engineer did thoroughly check voice service including diagnostics during his visit last Saturday. No “chatter” etc on line.
  • Download speed 7:50 this morning, Friday 9 November, 45.9Mbps.
  • Noticed, and concerned, top of router above LEDs gets very hot after short period of use under pressure. Is this usual?   Worried about potential fire hazard?
Brian-BH13
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Michelle-TalkTalk
Support Team
Message 53 of 54

Hi Brian-BH13,

 

I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault. Are you experiencing any issues with the voice service such as noise on the line?

 

Thanks

 

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