on 08-11-2018 12:52 PM
Concerned at much reduced speed as there have not been any equipment changes or settings adjustments, or router reboot etc since engineer’s visit.
on 03-06-2019 03:15 PM
Welcome to the Community
I'm sorry to hear you're experiencing problems with your service. If you'd like us to look into this can you please start your own thread and can you update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.
on 07-01-2019 01:08 PM
Thanks for your reply.
Is your router currently connected at the test socket? Do you leave the router switched on all the time or do you switch it off or reboot it?
You can check sync speed in the router settings.
BT's DLM monitors the connection and adjusts the profile/speed to get the best balance between speed and stability.
on 07-01-2019 12:51 PM
Thank you Debbie:
Hope this helps Debbie.
on 07-01-2019 10:53 AM
Thanks for your reply.
Your line is in sync at 60.9mb. The minimum guaranteed speed is based upon sync speed not throughput speed (speed tests)
Are you running speed tests when connected wired or wireless?
on 07-01-2019 09:34 AM
Thanks for getting back Michelle.
Grateful for your continued help Michelle.
on 07-01-2019 08:48 AM
I'm sorry for the delay. The line test is clear and the connection looks stable. Are you still experiencing any noise from the router?
In regards to the email issue, if you could create a new thread in the Email Section then OCE_Ady will be able to take a look at this for you.
on 06-01-2019 09:52 AM
Looking at Downdetector is seem service was throttled during TalkTalk maintenance over the Christmas period and can possibly account for the problem.
This also impacted on emails for which there has been no apology and is ongoing. I am still getting stupid pop-ups asking me to reset my passwords.
Paying a lot of money but not receiving full monty.
on 05-01-2019 04:40 PM
Estimates are just that, you should also have received a guaranteed minimum sync speed which gives you the assurance you want. Your sync speed is currently bang on the range the Openreach engineer mentioned. And the OCE cannot reset DLM, that can only be done by Openreach in a fault situation.
So I think you may be missing the point, what is your pleasure? Endless anxiety about speedtest results? Or a fast broadband service which delivers what you want? You didn't answer that.
on 05-01-2019 04:30 PM
Missing the point here Ferguson.
on 05-01-2019 04:00 PM
I have to say those results are very consistent and in line with your sync speed. Are there any problems you are actually experiencing in your day-to-day usage of your broadband service? If not, why not just get on and enjoy it instead of being fixated on your speedtest results, I imagine most customers (myself included) would be delighted to get numbers like that.
on 04-01-2019 02:52 PM
Landline crackle free Chris – no obvious interference. Hopefully speed will rebuild to previous (early last week and previous weeks) 61-62Mbps? Speed test readings today, 4 January 2019:
Will keep monitoring and recording on here until speed back into the 60’sMbps.
Problem seems to coincide with TalkTalk maintenance over the Christmas period which impacted on email client - continuous requests for password resetting > https://community.talktalk.co.uk/t5/Email-Webmail/Unable-to-use-Tiscali-email/m-p/2291968#M106365
on 04-01-2019 02:05 PM
Thanks for trying that, glad to see that there's been a bit of speed increase, albeit and small one. How is your telephone service, can you hear any noise on the line?
on 04-01-2019 01:31 PM
Thanks for getting back Chris. Turned off router as instructed. Info requested shown below:
DSL synchronization status:
WAN IP Address:
Primary DNS Server:
Secondary DNS Server:
Upstream line rate (kbit/s):
Downstream line rate (kbit/s):
Upstream noise safety coefficient (dB):
Downstream noise safety coefficient (dB):
Upstream interleave depth:
Downstream interleave depth:
Upstream line attenuation (dB):
Downstream line attenuation (dB):
Upstream output power (dBm):
Downstream output power (dBm):
0 days 0 hours 9 minutes 25 seconds
on 04-01-2019 10:19 AM
Could you switch the router off for 30 minutes then switch back on and check to see if your sync speed has improved, please let us know how you get on
on 03-01-2019 03:46 PM
Results disappointing – no improvement despite reset. Support requested please to restore previous (up to early last week) 61-62 Mbps.
on 02-01-2019 04:06 PM
For record purposes only (no action) – slight improvement, but then slipped back?
Now understand that at start of problem, TalkTalk carrying out maintenance over Christmas period. At same time, also got caught up, along with others, with email secure server problem – constantly being asked to reset account passwords: https://community.talktalk.co.uk/t5/Email-Webmail/Unable-to-use-Tiscali-email/m-p/2291968#M106365
on 02-01-2019 09:06 AM
Many thanks Ferguson. But there is no provision to add freehand text on issues that may impact performance. For example power outages. Don't forget also colleagues asked me to continue monitoring if speed not back to normal (60-61Mbps) and post results on here.