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Broadband upgrade

Xetog
Participant
Message 3 of 3

I upgraded from Faster Fibre (35mbs) to Fibre 65 (65mbs) on 22nd November, but so far no increase in speed.  I assume that this is adjusted at source, so who do I contact to get the change made?

Pensioner on line
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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Xetog

 

I've checked the connection stats and your line is in sync at 38mb.

 

What speed were you receiving before you upgraded to fibre 65?

 

Thanks

 

Debbie

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Skynet_TX
Community Star
Message 2 of 3

Hi @Xetog,

 

What speed did you used to get on your Fibre 35 service ?

Are you testing the speed wired or wireless ?

 

If you log into your router to check your sync speed does this show the faster speeds you would now expect ?

 

If so, try switching your router off for over 30 minutes, this will get you a new session in the street cabinet and should get your wired throughput speeds up to something close to your sync speeds.