Broadband very slow

[Offley]

Hello there

My broadband is extremely slow.  It has got slower following some recent power cuts.

It has been suggested that it could have affected the line management dynamics and if the DLM was reset, this could improve things.

Please could you investigate and optimise the speed of my broadband.

Thank you

[Debbie-TalkTalk]

Hi Offley

I'm really sorry for the delay.

I've checked the connection stats and your line is in sync at 1.4mb.

How has the connection been since your last post?

Thanks

Debbie

[Offley]

Good afternoon Debbie

I go the broadband speed tested yesterday with the new router and it was

1.1MB download, 0.8 upload

so much improved and a lot easier to use the internet with these speeds.

Thank you for sending the new router.

[Debbie-TalkTalk]

Hi Offley

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection/speed compares with this router.

Thanks

Debbie

[Offley]

Hi there

We could see if it works.

I'll give anything a go to get better broad band speed.

Thanks

[Debbie-TalkTalk]

Hi Offley

Apologies for this.

Would you like me to send a replacement router for testing to see how the connection compares?

Thanks

Debbie

[Offley]

Have the optimal speed for a bit, but then it seems to deteriorate to the levels I have given you before.  Were told it is being a long way from the box.

Do not have a test socket next to the master socket.

Hope this helps

[Michelle-TalkTalk]

Hi Offley,

I've optimised the connection again to try and increase the speed a bit further. Just to confirm, what speeds were you originally receiving before the speeds dropped? Does your master socket have a test socket?

Thanks

[Offley]

Hi there

I have had the speed checked again and it is 0.8M download, 0.4M upload

Can you get it higher please.

Thanks

[Michelle-TalkTalk]

Hi Offley,

I'm sorry for the delay. I can see that DLM has increased the speed this morning. How is your speed at the moment? What speeds were you receiving prior to the speed drop?

Thanks

[Offley]

Hi Debbie

The broad band speeds are:

1.1mb download

0.3mb upload.

[Debbie-TalkTalk]

Hi Offley

Ok, no problem 🙂

Thanks

Debbie

[Offley]

Hi Debbie

I will have to wait for one of the children to find it for me.

I will let you know, but it may not be today.

thanks

[Debbie-TalkTalk]

Hi Offley

How is the speed now following the line optimisation?

Thanks

Debbie

[Offley]

Thanks Debbie

The previous speeds were:

Upload 0.6mb

dowload 0.3mb

[Debbie-TalkTalk]

Hi Offley

I'm really sorry to hear this.

I've reset the data port and optimised your connection and the sync speed has increased to 1.5mb.

What speed were you previously receiving?

Thanks

Debbie