FIbre Support

Get expert support with your Fibre connection.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband very slow

Offley
Team Player
Message 16 of 16

Hello there

My broadband is extremely slow.  It has got slower following some recent power cuts.

It has been suggested that it could have affected the line management dynamics and if the DLM was reset, this could improve things.

Please could you investigate and optimise the speed of my broadband.

Thank you

0 Likes
15 REPLIES 15

Message 1 of 16

Hi Offley

 

I'm really sorry for the delay.

 

I've checked the connection stats and your line is in sync at 1.4mb.

 

How has the connection been since your last post?

 

Thanks

 

Debbie

0 Likes

Message 2 of 16

Good afternoon Debbie

 

I go the broadband speed tested yesterday with the new router and it was

 

1.1MB download, 0.8 upload

 

so much improved and a lot easier to use the internet with these speeds.

 

Thank you for sending the new router.

Message 3 of 16

Hi Offley

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection/speed compares with this router.

 

Thanks

 

Debbie

Message 4 of 16

Hi there

 

We could see if it works.

I'll give anything a go to get better broad band speed.

 

Thanks

Message 5 of 16

Hi Offley

 

Apologies for this.

 

Would you like me to send a replacement router for testing to see how the connection compares?

 

Thanks

 

Debbie

0 Likes

Message 6 of 16

Have the optimal speed for a bit, but then it seems to deteriorate to the levels I have given you before.  Were told it is being a long way from the box.

 

Do not have a test socket next to the master socket.

 

Hope this helps

0 Likes

Michelle-TalkTalk
Support Team
Message 7 of 16

Hi Offley,

 

I've optimised the connection again to try and increase the speed a bit further. Just to confirm, what speeds were you originally receiving before the speeds dropped? Does your master socket have a test socket?

 

Thanks

 

0 Likes

Message 8 of 16

Hi there

 

I have had the speed checked again and it is 0.8M download, 0.4M upload

 

Can you get it higher please.

 

Thanks

0 Likes

Michelle-TalkTalk
Support Team
Message 9 of 16

Hi Offley,

 

I'm sorry for the delay. I can see that DLM has increased the speed this morning. How is your speed at the moment? What speeds were you receiving prior to the speed drop?

 

Thanks

 

0 Likes

Message 10 of 16

Hi Debbie

 

The broad band speeds are:

1.1mb download

0.3mb upload.

 

 

0 Likes

Message 11 of 16

Hi Offley

 

Ok, no problem 🙂

 

Thanks

 

Debbie

0 Likes

Message 12 of 16

Hi Debbie

 

I will have to wait for one of the children to find it for me.

I will let you know, but it may not be today.

 

thanks

0 Likes

Message 13 of 16

Hi Offley

 

How is the speed now following the line optimisation?

 

Thanks

 

Debbie

0 Likes

Message 14 of 16

Thanks Debbie

 

The previous speeds were:

 

Upload 0.6mb

dowload 0.3mb

 

 

Debbie-TalkTalk
Support Team
Message 15 of 16

Hi Offley

 

I'm really sorry to hear this.

 

I've reset the data port and optimised your connection and the sync speed has increased to 1.5mb.

 

What speed were you previously receiving?

 

Thanks

 

Debbie

0 Likes