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Broken power cable

Liam_don87
First Timer
Message 7 of 7

My power cable to my router is broken. How do I go about getting a replacement? 

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6 REPLIES 6

Message 1 of 7

Hi Liam

 

That's great, thanks for letting us know 🙂

 

Debbie

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Message 2 of 7

Hey Debbie. 

no worries have received the router. I have just used the power cable with my current router and everything is working fine. I will post the new router and contents back. 

thank you. 

regards

liam 

Message 3 of 7

Hi Liam

 

I'm sorry for the delay.

 

I have ordered you a replacement router which will include new cables and a returns bag for your current router.

 

Please allow 24-48hrs for this to arrive.

 

Thanks

 

Debbie

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Message 4 of 7

Hello, 

 

I have updated my details. 

thank you. 

liam 

Michelle-TalkTalk
Support Team
Message 5 of 7

Hi Liam,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Skynet_TX
Community Star
Message 6 of 7

Hi @Liam_don87,

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

The staff on this community won't be around until Monday now, so you may get faster support by using the live chat or phoning up over the weekend, however the staff here should respond to this topic early next week to help if you still need them.

 

The staff here can only send out a new router (together with all the cables), not just the power supply by itself. Can't be sure if they can do that for free or not, might depend on if the original just failed, or got damaged, but the staff will be able to clarify that.