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Broken router cable

sjkt16
First Timer
Message 5 of 5

Hi. My router box is working fine but for some reason the power cable is not working. How can I get a replacement ASAP? 

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4 REPLIES 4

Debbie-TalkTalk
Support Team
Message 1 of 5

Hi sjkt16

 

I'm sorry to hear this.

 

I have ordered a replacement router will include new cables and a returns bag for your current router.

 

Please allow 24-48hrs for this to arrive. Let us know how you get on.

 

Thanks

 

Debbie

Divsec
Community Star
Message 2 of 5

Great thanks the talk talk team only work weekdays so they will be back to you on Monday.

I don't work here and all my opinions are my own.

sjkt16
First Timer
Message 3 of 5

Thanks!! Have updated it on my profile now. 

Divsec
Community Star
Message 4 of 5

Hi @sjkt16 your post has been escalated but Can you please update your community profile to include your:

 

 

Name

Telephone number

Alternative contact number

 

 

 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

 

 

I don't work here and all my opinions are my own.
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