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Bt Open reach modem stopped working - engineer required

edwardv1
First Timer
Message 4 of 4

My bt Open reach modem stopped working this morning and am unable to login to work - please book bt open reach engineer asap - can pay required charges

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Message 1 of 4

Hi edwardv1

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

 

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Message 2 of 4

Further to the above, if you are on a DATA ONLY service and do not actually have a phone line, put your account number in the Private Notes section of you community profile.

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paulshent
Community Star
Message 3 of 4

Hi

Please update your profile to contain your name and telephone number and any alternate telephone number.

Once that is done  OCE support will be able to pick up your ticket and locate your account.

 

Thanks

 

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